IT Support Technician

The Missouri Historical Society is looking for technically skilled candidates with good problem-solving abilities and who display interpersonal skills for the position of IT Support Technician. The IT Support Technician is an important part of a small and dynamic IT department supporting the Institution's users and infrastructure.

Duties include tasks and areas of responsibility:

• User support and training - both remotely and in-person
• Responding to support calls and email requests
• PC hardware builds, imaging, and troubleshooting
• Printer support
• Monthly Backup tape offsite rotation
• User onboarding and offboarding
• Assisting other IT Department personnel as needed
• Server support and administration
• Phone and phone system support
• Working with and supporting Office365 environment and applications
• Working with PCs, Macs, smartphones and other hardware and software, including installation, support/troubleshooting, upgrades, and replacement
• Working with building cabling, including tracing cables and doing and/or assisting with minor cable installation and troubleshooting tasks
• Limited travel between three local sites: Missouri History Museum, Library and Research Center, Soldiers Memorial Military Museum, and two storage facilities will be required
• Some physical work - equipment moves, rack mounting, etc., will be required
• Very occasional after-hours work may be required
• Other duties as assigned

Knowledge and experience in these areas is desirable:

• General troubleshooting and problem solving
• General knowledge of Windows servers and Active Directory
• Microsoft Office365 and Office desktop apps
• Windows desktop/laptop environment
• General knowledge of phone systems
• General knowledge of Windows Hyper-V VM environment a plus
• General familiarity with networking concepts
• Some familiarity with general data cabling
• Video Conferencing
• Mac desktop/laptop environment and hardware
• General Linux environment familiarity a plus
• PC hardware and port types

Requirements include:

• The ability to perform duties shown above
• The ability to interact with others and communicate clearly and courteously
• The ability to be self-directed when needed
• Demonstrated troubleshooting and analytical skills
• The ability to constructively work with users/fellow employees and vendors
• Reliability - show up on time for scheduled shifts
• College or high school degree with minimum 2 years of applicable experience
• The desire to learn new things!