1st Level Support, Antivirus, Communication Skills, CompTIA A+, Cross-Functional, Customer Relations, Desktop Administration, Desktop PC, Hardware Components, Hardware Configuration Management, Help Desk, Identify Issues, Information Technology & Information Systems, Information Technology Software, Laptop PC, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Mobile Devices, Network Configuration Management, Office Suites, Presentation/Verbal Skills, Printers, Problem Solving Skills, Software Patches, Systems Maintenance, Technical Support, User Account Administration, User Documentation, Writing Skills
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Description
A highly skilled and customer-oriented IT Support Technician to join our dynamic team. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for providing exceptional IT support to our organization.
DUTIES AND RESPONSIBILITIES:
End-User Support:
- Provide first-level support to end-users, resolving hardware and software issues promptly and efficiently.
- Assist users with technical inquiries, troubleshooting problems related to desktops, laptops, printers, and other IT equipment.
Microsoft 365 Knowledge:
- Demonstrate proficiency in managing and troubleshooting Microsoft 365 applications, including but not limited to Outlook, SharePoint, OneDrive, Teams, and the Office suite.
- Administer user accounts, permissions, and configurations within the Microsoft 365 environment.
System Maintenance:
- Perform regular maintenance tasks, such as system updates, patch management, and antivirus scans.
- Monitor and maintain IT infrastructure to ensure optimal performance and security.
Hardware and Software Deployment:
- Install, configure, and deploy hardware and software components across the organization.
- Collaborate with vendors to troubleshoot and resolve issues related to IT equipment and software.
Documentation:
- Maintain accurate documentation of IT systems, configurations, and support procedures.
- Develop and update user guides to empower end-users to troubleshoot common issues independently.
Collaboration:
- Work closely with other IT team members to resolve escalated technical issues and contribute to ongoing projects.
- Collaborate with cross-functional teams to implement IT solutions that align with business objectives.
Requirements
REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:
- Proven experience as an IT Support Technician or in a similar role.
- Strong knowledge and hands-on experience with MS 365 applications and services.
- Strong understanding of Windows operating systems, hardware components, and network configurations.
- Excellent troubleshooting skills and a problem-solving mindset.
- Effective communication skills, both verbal and written.
- Customer-focused with a commitment to delivering high-quality support.
- Must be onsite 5 days a week from 8-4:30
PREFERRED EDUCATION, EXPERIENCE, AND SKILLS:
- Familiarity with Mobile Device Management platforms is a plus.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Salary Description
$75K commensurate with experience plus bonus