IT Support Technician (Level 1)
ECLARO
Astoria, NY
Job Number: 26-00511
Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Support Technician for our client in Astoria, NY.
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- Moderately experienced Level 1 IT Support Technician to provide hands-on help desk and technical support across multiple power plant locations in the New York City area.
- This role requires a self-sufficient technician who can independently troubleshoot and resolve day-to-day IT issues while traveling between sites.
- Prior field support experience and is comfortable working in industrial environments with minimal supervision.
Responsibilities:
- Provide break/fix support for desktops, laptops, printers, and other hardware
- Perform printer troubleshooting and repair, including connectivity and hardware issues
- Support computer replacement, setup, and basic configuration
- Troubleshoot office applications, PDFs, and common end-user software issues
- Deliver basic network support, including:
- Connecting to switches
- Understanding patch panels
- Basic IP addressing and connectivity troubleshooting
- Assist end users with varying technical skill levels, including shared workstation environments
- Respond to and resolve daily help desk requests and on-site technical issues
- Travel between multiple sites across Queens, Staten Island, and Brooklyn on a rotating schedule
- Adhere to all safety protocols when working in power plant environments
Required Qualifications:
- Proven experience as a Level 1 IT Support Technician (not entry-level or intern)
- Strong troubleshooting skills for:
- Desktop and laptop systems
- Printers and peripheral devices
- Working knowledge of basic networking concepts (switches, patch panels, IP addressing)
- Ability to work independently with minimal supervision
- Strong problem-solving and analytical skills
- Must be local to the NYC area and available for emergency support if needed
- Comfortable working in industrial/power plant environments with safety requirements
- Access & Technical Environment
- Limited Active Directory access initially
- Access level similar to intern/junior support:
- Membership in local support group
- Local administrator rights on supported machines
- Responsibilities focused on endpoint and on-site infrastructure support
Pay Rate: $22.00-$23.00/Hour.
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Marjorie Palmario
marjorie.palmario@eclaro.com
551-325-0533
Marjorie Palmario | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
About the Company
ECLARO
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.