IT Support Technician

Essential Duties and Responsibilities include:

To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:

• Provide excellent technical support customer service to all stakeholders
• Collaborate with other IT staff and other stakeholders to specify solutions for IT related problems
• Document timely and detailed communication to all stakeholders in the Helpdesk
• Implement deployment procedures for employee, lab, and kiosk workstations
• Assist in maintaining Helpdesk application software to track ticket status, statistics, and inventory
• Assist in the training of student worker support technicians
• Monitor the work of student worker support technicians
• Other duties as assigned by the supervisor