IT Support Technician II

First National Bank Texas

Tempe, AZ

Apply

JOB DETAILS

SKILLS

Automation, Community and Social Services, Delivery Driving, Disaster Recovery, Documentation, Equipment Replacement, Hardware Installation, Identify Issues, Microsoft Windows Operating System, Network System Hardware, On Call, Peripheral Hardware, Process Improvement, Project Lifecycle, Project/Program Management, Purchasing/Procurement, RMON, Security Equipment, ServiceNow, Software Administration, Technical Support, Technology Analysis, Willing to Travel

LOCATION

Tempe, AZ

POSTED

1 day ago

Job Description

* Provide senior-level technical support across corporate and branch locations for First Community Services and its supported organizations
* Serve as a technical escalation point for IT Support Technicians
* Proactively identify recurring incidents and inefficiencies and take initiative to implement lasting solutions through process improvements, automation, or documentation.
* Manage assigned incidents in ServiceNow across a range of hardware and software break/fix issues
* Analyze technology in assigned locations for proper functionality and decision needs and upgrades
* Purchase equipment within assigned level of authority
* Manage assigned projects including lifecycle management of PCs, peripherals, and other infrastructure, new branch installations, and software rollouts such as Windows feature updates or application deployments/updates
* Independently lead and successfully complete location installations
* Identify, diagnose, and replace components such as RAM, storage drives, and UPS batteries
* Provide endpoint management using Remote Management & Monitoring (RMM) tools such as MECM, NinjaOne, or similar
* Travel within the assigned region for on-site troubleshooting and hardware installation
* Act as remote hands for other First Community Services departments including physical inspection of ATMs, network equipment replacement, and inspection and troubleshooting of alarm systems
* Participate in the on-call rotation and Disaster Recovery activities
* Travel up to 75% for certain regions
* Regular and predictable attendance and punctuality
* Other duties as assigned.

Position level is dependent upon experience and tenure

Physical Requirements:
* Must be able to position self in tight spaces and perform overhead and under desk work
* Occasional use of a ladder required
* Ability to lift and carry up to 75 pounds

FNBT is an equal opportunity employer.

About the Company

First National Bank Texas

Our History

First National Bank Texas (FNBT), First Convenience Bank (FCB), Fort Hood National Bank (FHNB), First Community Mortgage (FCM), and First Community Services (FCS) continue to thrive. Founded as First National Bank of Killeen in 1901, FNBT has been serving the community for over 120 years.

FNBT has become an industry leader in in-store banking. In the last ten years, we’ve steadily expanded our locations to over 330 banking centers and 340 Gold Key Network* ATMs across Texas, New Mexico, Arizona and Arkansas.

FNBT maintains a grassroots principle. We remain committed to providing a combination of modern convenience and old-fashioned service.

Why Choose Us?

Here in the FNBT family, we are fiercely proud of our past and excited about our bright future. Independently owned and operated with over 330 locations and 3100 employees state-wide, we offer growth and advancement in a fun and fast-paced environment.

We offer many advantages to our team members, some of the most notable benefits include:
•Opportunities for advancement
•Professional training
•Performance incentive pay
•Tuition assistance
•Health benefits
•Personal and vacation pay
•401(k)

We are pleased you have considered advancing your career with us!

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Banking

FOUNDED

2009

WEBSITE

https://www.1stnb.com/