IT Support Technician I

IT Support Technician I

Salary

$41,225.60 - $55,494.40 Annually

Location

3550 Young Place, Lynchburg, VA

Job Type

Full-time

Job Number

03640

Department

Information Technology

Division

Information Technology

Opening Date

07/17/2026

Closing Date

7/26/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The City of Lynchburg is seeking an IT Support Technician I to join the Information Technology Departments Service Desk. This entry-level role provides frontline customer service and first-level technical support to users of City IT services. Responsibilities include entering requests and incidents, documenting issues in the work management system, and supporting various administrative tasks within the department. The position includes paid training and offers opportunities for professional growth and advancement.

Essential Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional tasks that provide direct or indirect service to citizens may be assigned.

• Provide customer support by responding to requests for IT services, technical issues, complaints, and general inquiries via phone and email.
• Enter, track, and update request and incidents in the work management system.
• Ensure accuracy of documentation before closure and generate system reports as needed.
• Use remote support tools to assist users with computer and software issues.
• Coordinate setup and termination of IT services for new and departing employees.
• Perform email administration tasks within Office 365.
• Monitor IT security reports and assist with responding to security-related incidents.
• Notify IT management of trends or recurring issues observed in service requests.
• Assist with preparing reports, presentations, and other departmental documents.
• Greet and assist visitors at the IT facility and receive deliveries.
• Provide support for meeting and training rooms and report facility-related issues.
• Occasionally travel to City sites to install computer hardware and troubleshoot technical issues.

ADDITIONAL DUTIES

• Perform additional tasks that support departmental or City operations as assigned.
• During unusual situations or a declared State of Emergency, all City employees may be required to accept special assignments to ensure continued service delivery.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Minimum Education and Experience Required

QUALIFICATIONS

To perform this job successfully, an individual must be able to carry out each essential duty effectively. The requirements listed below represent the knowledge, skills, and abilities necessary for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Associate degree in information technology, computer science, or related field; or
• One year of experience working in a technical support position; or
• An equivalent combination of education and experience.
• Strong customer service and communication skills are required.

Additional Requirements

• CompTIA A+ certification is preferred.
• Must possess a valid drivers license and maintain an acceptable driving record according to City criteria. (View Criteria)
• Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. Additional NIMS training may be required based on position needs.

PHYSICAL DEMANDS

The physical demands described below represent those necessary to perform the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

In the normal course of work, the employee is regularly required to sit; use hands to handle or feel objects; and communicate. The employee is occasionally required to stand, walk, and reach with arms and hands.

WORK ENVIRONMENT

The work environment characteristics described below represent conditions typically encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a standard office setting.

The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the Citys goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

• Employees in full-time positions are eligible for the following benefits:
• Medical, dental, and vision coverage
• Retirement through the Virginia Retirement System (VRS);

the City's contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit

• Life insurance at no cost to the employee

• Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.

• Eligibility for parental leave and tuition assistance

• Paid Time Off

• Employees in hourly and part-time positions may be eligible for benefits depending on the position

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Additional information about City benefits can be found on our website and in the Employment Policies & Procedures

01

Describe your experience providing technical support to end users that is relevant to this position. Include the types of users you supported, the technical issues you resolved, and the level of support you provided (e.g., in person, phone, remote).

02

Describe your experience using IT service desk or help desk ticketing systems. Include the systems youve used and how you managed, documented, or prioritized support requests.

03

Describe your experience maintaining, troubleshooting, and repairing computer hardware, peripherals and networking issues.

04

Describe your experience with Active Directory or similar directory services.

05

Why are you interested in this position with the City of Lynchburg, and how does it align with your career goals?

Required Question

Employer City of Lynchburg

Address 900 Church Street

Lynchburg, Virginia, 24504

Phone (434) 455-4200

Website https://www.lynchburgva.gov/human-resources