The IT Support Technician will provide internal technical support to employees across the organization, ensuring reliable access to systems, applications, and infrastructure. This role is responsible for troubleshooting hardware and software issues, supporting end users, and maintaining IT systems to enable day-to-day business operations.
This is a hands-on role ideal for someone who enjoys solving problems, supporting users, and working across a broad range of technologies.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support for internal users (in-person, remote, and via ticketing system)
Troubleshoot issues related to desktops, laptops, mobile devices, printers, and peripherals
Install, configure, and maintain Windows and/or macOS systems
Manage user accounts, permissions, and access in Active Directory and other systems
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
Assist with onboarding and offboarding of employees (account setup, equipment provisioning, access management)
Maintain and deploy hardware inventory including imaging and asset tracking
Troubleshoot basic network connectivity issues (Wi-Fi, VPN, IP configuration)
Document support processes, resolutions, and knowledge base articles
Escalate complex issues to senior IT staff or external vendors as needed
Assist with IT projects such as system upgrades, migrations, and security initiatives
Required Qualifications
Associate’s degree in Information Technology or related field (or equivalent hands-on experience)
2+ years of experience in an IT support or help desk role
Strong knowledge of:
Windows operating systems (Windows 10/11)
Microsoft 365 environment
Active Directory and user account management
Experience troubleshooting hardware, software, and basic network issues
Familiarity with ticketing systems and remote support tools
Strong communication and customer service skills
Ability to prioritize and manage multiple support requests
Preferred Qualifications
Experience with macOS environments
Basic knowledge of networking (TCP/IP, DNS, DHCP)
Exposure to Azure Active Directory or cloud-based identity management
Experience with endpoint management tools (e.g., Intune, SCCM)
CompTIA A+, Network+, or similar certifications
Physical & Work Requirements
Ability to lift and move IT equipment (up to 40–50 lbs)
Comfortable working at desks, server rooms, and office environments