Lyons Magnus is a multi-national, multi-plant food and beverage manufacturer that invests in modern enterprise systems, analytics, and manufacturing technologies to support operational excellence across its locations.
The IT Support Technician provides first- and second-level technical support primarily at the Fresno Corporate Office, including production and warehouse operations, while also supporting users across multiple sites. This role delivers hands-on assistance for end-user devices, Microsoft-based systems, and business applications, ensuring reliable IT services for corporate, manufacturing, and mobile users.
Pay Range: $26.00 - $35.00 per hour
Hours: 7:00 am - 4:00 pm or 8:00 am - 5:00 pm
Schedule: Monday - Friday
Location: Fresno, CA
Travel Requirements: None
Work Environment Available: Office and production
Core Responsibilities:
- Provide first-level IT support and assist with advanced troubleshooting alongside senior IT staff
- Respond to help desk tickets, emails, calls, and walk-up requests in a timely, professional manner
- Support Windows laptops, desktops, printers, peripherals, and mobile devices
- Troubleshoot Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications
- Image, configure, deploy, and maintain end-user devices
- Assist with device enrollment, compliance, and endpoint security tools
- Support onboarding and offboarding (user accounts, devices, system access)
- Assist remote users (sales, field staff) with VPN, connectivity, and hardware issues
- Provide on-site support at the Fresno office (office, production, warehouse) and assist remote locations as needed
- Escalate issues with clear documentation and troubleshooting details
- Document issues, resolutions, and procedures
- Support IT projects, hardware refreshes, and system improvements
Knowledge, Skills and Abilities:
- Windows 10 and Windows 11
- Microsoft 365 (Outlook, Teams, OneDrive, Excel)
- Apple iOS devices (iPhone and iPad)
- Networking concepts (DNS, DHCP, TCP/IP)
- User account management (Active Directory and Entra ID)
- Strong customer service, communication, and teamwork skills
- Ability to troubleshoot issues logically and follow established standards
- Detail-oriented and highly organized
- Ability to prioritize and manage multiple tasks
- Ability to work both independently and as part of a team
Preferred Qualification:
- Experience supporting manufacturing or industrial environments
- Intune / MDM
- Endpoint security tools (EDR/AV)
- VPN clients and remote access solutions
- Experience with:
- Active Directory (user accounts, password resets, group membership)
- Imaging / device deployment
- Hardware rollouts or refresh projects
- Working understanding of:
- DHCP vs static addressing
- DNS basics
- Wired vs wireless troubleshooting
- VLANs
- Experience using a ticketing system and following documented processes
- Ability to explain technical issues to non-technical users
- Certifications:
- CompTIA A+
- CompTIA Network+ or Security+
- Microsoft fundamentals certifications
Required Qualifications:
- 1-3 years of experience in an IT support, help desk, or technical support role
- Strong working knowledge of Windows 10/11
- Experience supporting Microsoft 365
- Familiarity with PC hardware, peripherals, and printers
- Strong customer service and communication skills