Analysis Skills, Commercial Construction, Communication Skills, Construction, Customer Support/Service, Desktop Administration, Documentation, Establish Priorities, Hardware Administration, Hardware Configuration Management, Identify Issues, Information Technology & Information Systems, Information Technology Software, Interpersonal Skills, Life Insurance, Lift/Move 50 Pounds, Microsoft Office, Microsoft Windows Operating System, Network Administration/Management, Oil and Gas, Operating Systems, Peripheral Hardware, Policy Development, Problem Solving Skills, Procedure Development, Software Administration, Software Installation, Systems Administration/Management, Team Player, Technical Support, Time Management, Vision Plan, Willing to Travel, Writing Skills
LOCATION
Cedar Rapids, IA
POSTED
30+ days ago
IT Support Technician Grow with an Employee-Owned Company! Join our ESOP company as an IT Support Technician and make a real impact! Based in Cedar Rapids, Iowa, this full-time role supports employees across the organization, troubleshooting hardware, software, and network issues. Occasional travel (5-10%) to branch locations.
Why You’ll Love It:
Work in a collaborative, people-first environment
Gain hands-on IT experience with room to grow your skills
Be part of an employee-owned company
What You’ll Bring:
1-3 years of IT support experience
Strong troubleshooting and customer service skills
Ability to adapt in a fast-paced environment
We are currently seeking an IT Support Technician to provide direct support to internal employees and other users of Cogent’s systems and solutions. This position is full-time and will operate out of our Cedar Rapids location. In this position, you will have the opportunity to work with everyone in our organization and will occasionally travel to other nearby branch locations 5-10% over the course of a year. You will be a part of a small IT team making a huge impact on both the customer and employee experience as we continue to grow.
What you will spend most of your time doing:
Provide technical assistance to users via phone, email, chat, remote connection, or in-person while following established IT policies and procedures
Provide basic technical support for hardware, software, and networks
Utilize the IT ticketing system for logging incidents, communicating with users, updating cases, and documenting resolutions
Ensure new IT tickets are acknowledged and assigned in a timely manner
Work with the appropriate sense of urgency to minimize end-user frustration and business disruption resulting from IT issues
Set up new computers and install software in accordance with IT standards
Configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with IT policies and procedures
Attend and actively participate in weekly IT team meetings
Perform other duties as assigned
Qualified applicants will bring these skills to the team:
Excellent customer service and interpersonal skills
Basic understanding of IT systems, networking, and troubleshooting
Technical knowledge of Windows 10 and 11 Operating Systems
Good understanding of Microsoft Office application suite
Good understanding of Google Workspace environment
1-3 years of desktop support experience
Self-motivator with an internal drive for success
The ability to build and foster relationships across all departments
Excellent analytical and problem-solving skills
Excellent written communication skills
Ability and willingness to adjust work hours to support company-wide events
Ability to remain calm in a fast-paced, changing environment
Ability to organize, prioritize, plan, and execute work
Ability to work alone and within a team environment
Ability to lift 50 pounds unaided
Ability to sit at a computer for long periods of time
Periodic non-business-hours work may be required for major issues or certain project implementations.
Why Work With Us?
At Cogent, you’re not just an employee—you’re an owner. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.
We Offer
Employee Ownership (ESOP)
401(k) with Company Match
Profit Sharing
Medical, Dental, Vision & Life Insurance
Generous PTO, Paid Holidays & Volunteer Time Off
Career Development & Advancement Opportunities
A Culture That Values Innovation, Collaboration, and Respect
Make Your Mark with Cogent
This is more than just a job—it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.
Apply today and help us build something exceptional—together!