About the job IT Support Team Lead - Hardware Depot Primary responsibilities will include:Planning and overseeing inbound and outbound logistics, including on-site IT inventory management and packaging of IT end user equipmentCoordinating shipping to and from the Boca officeContributing to and supervising the day-to-day activities of the IT Hardware depot and employeesOrdering, tracking, imaging, packaging, and shipping hardware for end usersConstantly coordinating and communicating with stakeholders of upcoming hardware requirements across North AmericaAnalyzing and preparing for upcoming hardware requirementsReviewing support tickets and other data to determine depth and breadth of troubleshootingPerforming quality assurance of outbound shipmentsInspecting and performing inventory management of shipments receivedSpotting and understanding root cause of problems and executing countermeasuresDeveloping and implementing lean initiatives to guarantee continuous improvement in processesOwning employee compliance to company policies and production proceduresThe Candidate:Required skills/qualifications:Good teamwork skillsGood leadership skillsAbility to fully carry out instructionsAbility to multitaskGood knowledge of record keepingFamiliarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issuesAbility to lift 50-100 poundsAbility to work in a small, fast-paced environmentEffective handling of multiple critical client support situations and ability to effectively communicate with senior managementStrong attention to detailAbility to adapt to changeAbility to manage stress appropriatelyPreferred skills/qualifications:Experience in leading a team in a warehouse/assembly environmentMicrosoft Certified, or other technical certificationAssociates degree in MIS/Computer Science or equivalent experience#J-18808-Ljbffr