A healthcare organization is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment.
The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.
Key Responsibilities
- Lead, coach, and support a remote team of IT training and application support specialists
- Oversee the design, development, and delivery of IT and healthcare application training programs
- Support system stability, application readiness, data integrity, and compliance requirements
- Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs
- Maintain and improve documentation, workflows, training materials, and support procedures
- Monitor team performance, manage schedules and assignments, and prioritize workloads
- Promote a service-first culture focused on accountability, collaboration, and continuous improvement
- Ensure support activities align with healthcare regulations, privacy standards, and organizational policies
Required Qualifications
- Associate's degree in Clinical Informatics, Computer Science, Business, Information Technology, or a related field
OR - High school diploma or equivalent plus at least 2 years of IT operations experience
- Active HIPAA compliance credential/training
- Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
- Experience leading teams, managing priorities, and supporting remote employees
- Strong communication, organization, documentation, and problem-solving skills
- Ability to work collaboratively with clinical, operational, and technical teams
Preferred Qualifications
- Prior supervisory or team lead experience in healthcare IT, application support, clinical informatics, or training
- Experience supporting EHR, EMR, practice management, or healthcare-related software systems