IT Support Specialist Tampa, FL (In-Office) Direct Hire
TempExperts is seeking an experienced, full-time IT Support Specialist on behalf of a well-established professional services firm in Tampa, FL. This Direct Hire position is ideal for a proactive, technology-focused, and customer service-oriented IT professional who enjoys providing hands-on support in a fast-paced, in-office environment. The IT Support Specialist will support attorneys and staff by ensuring firm technology systems operate efficiently and issues are resolved promptly. Position Overview:
The IT Support Specialist serves as the primary point of contact for technology support requests, ensuring firm systems operate efficiently and issues are resolved promptly. This role requires a calm, professional, and service-oriented individual who takes ownership of support tickets and provides white-glove assistance to attorneys and staff. As a reliable in-office resource, the specialist plays a critical role in supporting daily operations and maintaining a high standard of service.
Essential Duties and Responsibilities:
Serve as the primary point of contact for all IT support requests (in-person and remote).
Own and manage Tier 1 support tickets from intake through resolution.
Troubleshoot and resolve Tier 2 issues, including:
Hardware and workstation setup and support
Microsoft 365, Outlook, and Office applications
User account management and permissions
Basic networking and connectivity issues
Provide white-glove support to attorneys and staff in a fast-paced environment.
Triage and escalate complex issues to senior IT resources when appropriate.
Assist with onboarding and offboarding of employees, including device setup and access provisioning.
Support conference room technology and day-to-day office IT needs.
Maintain accurate documentation of issues, resolutions, and internal processes.
Identify recurring technical issues and recommend process or system improvements.
Required Knowledge, Skills, and Abilities
Minimum of 45+ years of hands-on IT support experience in a professional environment.
Strong troubleshooting skills across hardware, software, and end-user issues.
Experience supporting Microsoft 365 and Windows enterprise environments.
Familiarity with structured helpdesk or ticketing systems.
Working knowledge of basic networking concepts and infrastructure.
Excellent communication skills with a strong customer service mindset.
Ability to manage multiple priorities and respond quickly to user needs.
Proven reliability, consistency, and professionalism in prior roles.
Preferred Qualifications:
Associates degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Prior experience supporting users in a law firm or professional services environment.
Familiarity with legal technology, document management systems, or common legal software applications.
Perks & Benefits:
Competitive compensation.
Stable, full-time, in-office role.
Professional and collaborative work environment.
Opportunity to support attorneys and legal professionals.
Exposure to legal technology and enterprise IT systems.
Career growth potential within a professional services organization.