IT Support Specialist

About the job IT Support Specialist

IT Support Specialist

Smyrna, GA

100% onsite with initial 90 days

Hybrid (Work from home once per week)

SUMMARY:

We are seeking an experienced and self-sufficientIT Support Specialist to support day-to-day IT operations while our other Systems Administrators are dedicated to other major implementation projects or tasks. This role requires an individual who can operate independently with minimal oversight, manage competing priorities, and resolve technical issues in a production business environment.

The position may also include data entry and operational support tasks for the other departments. Due to current project demands, this role requires immediate productivity and limited onboarding support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned from time to time at the Company's sole discretion.

IT Support & Troubleshooting:

• Independently provide first-level technical support for hardware, software, and peripheral issues in a live business environment.

• Manage user accounts, password resets, and access permissions with minimal supervision.

• Respond to, triage, and resolve help desk tickets with appropriate prioritization and documentation.

• Escalate issues appropriately while maintaining ownership through resolution.

• Configure and deploy workstations, printers, and peripherals according to established standards.
• Perform routine maintenance, updates, and troubleshooting on user devices.
• Install and update software applications following documented procedures.

• Maintain IT inventory and asset tracking records.
• Update and follow existing IT documentation and procedures; identify gaps or outdated materials.
• Perform accurate data entry tasks for IT and other departments as needed, with a high degree of attention to detail.

• Prepare documentation and reports related to IT operations.
• Provide support for company meetings or events as required.
• Handle incoming IT support requests professionally and efficiently.

• Manage workload independently in an environment with limited day-to-day supervision.
• Exercise sound judgment when addressing issues that impact business operations.
• Adapt quickly to changing priorities during periods of high operational demand.

• Technical Judgment - Demonstrates the ability to independently assess issues, determine appropriate action, and resolve problems that affect business operations.
• Autonomy & Accountability - Works effectively with minimal oversight, takes ownership of tasks, and follows issues through to completion.
• Adaptability - Able to operate in an environment with changing priorities, limited guidance, and time-sensitive demands.
• Quality & Accuracy - Consistently delivers thorough, accurate work with attention to detail.
• Dependability - Reliable, responsive, and able to meet commitments without close supervision.
• Professional Communication & Social Skills - Interacts professionally with users, colleagues, and stakeholders.

• Degree or coursework in Computer Science, Information Technology, or a related field preferred.
• Prior hands-on experience providing end-user IT support in a production business environment for at least 3 years required.
• Demonstrated ability to operate independently and contribute with minimal ramp-up time.

• Strong interest in IT systems and support.
• Excellent problem-solving and communication skills.
• Preferred: Experience with Active Directory or Microsoft Server environments.
• Preferred: Exposure to Google Workspace or Salesforce.
• Preferred: Previous help desk or technical support experience.
• Preferred: Experience with data entry or administrative support in an office setting.