IT Support Specialist Senior Level (PC, Mac & Manufacturing Systems)

Yantran LLC

PLANO, TX

Apply

JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Android, Apple Macs, Bash Scripting, Best Practices, Cisco Switches, Class C License, Communication Skills, Computer Science, Computer Systems, Cross-Functional, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Quality, Data Recovery, Dell Computers, Desktop PC, Disaster Recovery, Documentation, Driver's License, Emerging Technology, Firewalls, Hardware Administration, Hybrid Cloud, IP Addressing, Identify Issues, Information Technology & Information Systems, Knowledge Base, LAMP (Linux Apache MySQL PHP/Perl/Python), Laptop PC, Leadership, Linux Administration, Linux Operating System, Mac Operating System, Manufacturing, Manufacturing Data Management, Manufacturing Systems, Microsoft Active Directory, Microsoft Windows Operating System, Microsoft Windows Server, Mobile Devices, Mobile Operating System, Network Administration/Management, Network Connectivity, Network Routers, Network Support, Network Switching, Open Source, Performance Analysis, Performance Tuning/Optimization, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Improvement, Production Support, Production Systems, Project/Program Coordination, Purchasing/Procurement, Root Cause Analysis, Scanners Hardware, Scripting (Scripting Languages), Software Administration, Software Installation, Software Patches, Software Upgrades, Storage Area Network (SAN), System Migration, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Research, Technical Support, VMWare, VMWare ESX/ESXi, VMWare vCenter, VMWare vSphere, Windows PowerShell, Wireless Communications, Writing Skills, iOS

LOCATION

PLANO, TX

POSTED

30+ days ago

Job Title
:
IT Support Specialist – Senior Level (PC, Mac
Manufacturing Systems)
Location: Temple, Texas (Day1 Onsite)
SUMMARY
We are seeking an experienced and highly motivated
IT Support Specialist
to join our dynamic team. This role is responsible for the
installation, maintenance, troubleshooting, and upgrade
of desktop and laptop systems (PC and Mac), peripheral devices, and specialized manufacturing systems. The ideal candidate will demonstrate
advanced technical expertise ,
strong documentation and communication skills , and the ability to
lead project teams
and support critical production environments—both onsite and remotely. This is a hands-on, customer-focused position that plays a key role in our IT operations and business continuity.
KEY RESPONSIBILITIES
Install and configure computers (PC and Mac), printers, monitors, scanners, and related hardware with wired and wireless network connectivity.
Perform OS and application installations, upgrades, and configurations.
Diagnose and resolve complex hardware, software, and network issues, including production manufacturing systems and peripheral equipment.
Provide remote, phone, and in-person support across all levels of the organization.
Participate in an after-hours support rotation for manufacturing production environments.
Administer and support mobile devices (iOS and Android), including basic cellular troubleshooting and MDM platforms.
Document troubleshooting steps, create and update knowledge base articles, and ensure accuracy of service desk tickets.
Train and assist end users on best practices, business applications, and IT processes.
Act as a subject matter expert and technical advisor on IT equipment and systems.
Lead and coordinate special IT projects and cross-functional initiatives.
Conduct root cause analysis and recommend improvements to reduce recurring issues.
Research emerging technologies and make recommendations for procurement and deployment.
Maintain a strong understanding of current IT trends, tools, and best practices.
REQUIREMENTS
Education
Experience:
Associate degree in Computer Science, Information Technology, or a related field.
Minimum
5 years of hands-on experience
supporting hardware, software, and end-user environments.
A combination of
7+ years of experience
and relevant IT certifications (e.g.,
CompTIA A+ ) may be considered in lieu of degree requirements.
Technical Skills:
Advanced knowledge of Windows and macOS platforms.
Strong experience with Active Directory and common enterprise applications.
Solid understanding of networking fundamentals (IP addressing, DNS, DHCP).
Familiarity with mobile device management (MDM) tools and mobile OS platforms.
Experience supporting industrial or manufacturing computer systems is a plus.
Soft Skills
Competencies:
Excellent communication skills, both written and verbal, with the ability to communicate with technical and non-technical audiences.
Strong problem-solving and analytical skills with a customer-first mindset.
Ability to work independently and collaboratively in a fast-paced, changing environment.
Proven experience leading small teams or projects is strongly preferred.
OTHER REQUIREMENTS
Valid Class C driver’s license and a clean driving record.
Ability to lift, push, or pull equipment weighing
20–50 pounds
and perform tasks involving standing or physical exertion as required.
Job Title: System Administrator
Location: Temple, Texas (Day1 onsite)
Position Overview
We are seeking a
highly skilled and proactive System Administrator
to join our lean, fast-paced IT Infrastructure team. This role supports a diverse technology environment, including
Windows and Linux servers, VMware environments, enterprise storage systems, and core networking components . The ideal candidate will bring a strong mix of hands-on expertise, curiosity, and a commitment to continuous learning.
This position requires a
self-starter
who is comfortable managing multiple systems, troubleshooting under pressure, and implementing technology improvements in a high-energy, collaborative office environment.
Key Responsibilities
Administer and maintain
Active Directory ,
Office 365 , and hybrid cloud environments.
Manage and support
Windows and Linux servers , including patching, scripting, and performance tuning.
Deploy and maintain
VMware infrastructure , including ESXi hosts and vCenter.
Monitor, configure, and maintain
enterprise storage systems
(Client/Dell SANs and NAS).
Install, configure, and maintain
open-source platforms
such as LAMP stack.
Support and maintain
networking infrastructure , including Cisco and Dell switches, routers, and firewalls (intermediate level).
Automate routine administrative tasks using
scripting languages
(PowerShell, Bash, etc.).
Oversee
backup and disaster recovery
operations, including job scheduling, testing, and restoration.
Document systems, procedures, and infrastructure diagrams to ensure operational continuity.
Evaluate existing systems and contribute to
technology upgrade
and migration planning.
Analyze and resolve performance issues across systems and applications.
Provide Tier 2/3 support and escalation for complex infrastructure-related incidents.
Adapt to shifting priorities, take initiative, and embrace new challenges in a constantly evolving environment.
Collaborate closely with cross-functional teams and contribute to team success.
Qualifications
Experience
5–7 years of hands-on experience
in:
Active Directory and Office 365 administration
Windows and Linux server administration
VMware ESXi and vCenter
Enterprise storage systems (Client, Dell)
Network support (intermediate knowledge of routers, switches)
Backup/recovery solutions and data integrity
Strong scripting skills for automation and process improvement (e.g., PowerShell, Bash).
Proven experience supporting or migrating legacy systems.
Excellent
troubleshooting, documentation , and
multitasking
abilities.
Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders.
Demonstrated ability to work independently with minimal supervision and collaboratively in a team setting.
Preferred Education
Certifications
Associate degree
in Computer Science, Information Technology, or related field (required).
Bachelor’s degree
(preferred) or equivalent hands-on experience in lieu of a degree.
Industry certifications such as
Microsoft Certified: Windows Server ,
VMware VCP ,
CompTIA Linux+ , or
Cisco CCNA
are a plus.
“*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
***
.”

IT Support Specialist Senior Level (PC, Mac & Manufacturing Systems)

Yantran LLC

PLANO, TX

About the Company

Yantran LLC

Similar Job Searches