About Us
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Winner of Comparably's Award for Best Global Culture in 2024, 2023, 2022 and 2021
Gold Stevie Award Winner for Great Employers in 2024 and 2022
We foster an exciting culture of creativity, connection, and commitment
Read more about our culture: Foundever Stories.
Job Summary
We are looking for an IT Support Specialist to provide technical support and maintain a reliable, secure, and efficient technology environment for employees and business operations. This role focuses on troubleshooting hardware, software, network, and user-access issues while delivering a positive employee experience through responsive and professional support.
Primary Job Responsibilities
Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and business applications
Troubleshoot hardware, software, connectivity, and access-related issues
Manage user accounts, passwords, and permissions across company systems
Install, configure, and maintain operating systems, applications, and IT equipment
Support onboarding and offboarding activities, including device preparation and account setup
Monitor and track support tickets to ensure timely resolution and communication
Document technical procedures, solutions, and support activities
Escalate complex technical issues to senior IT teams when required
Support cybersecurity practices by following company security policies and reporting risks
Collaborate with internal teams to improve IT services and user satisfaction
Key Competencies
Communication
Team collaboration
Attention to detail
Adaptability
Time management
Customer focus
Salary Range
The base pay range for this position is up to $21 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.
Pre-employment Requirements:
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.