The IT Support Specialist supports technology projects and daily operations, performing first-level phone/email support, managing help desk tickets, repairing and upgrading hardware, installing peripherals, and tracking assets. They provide remote support for VPN and remote desktop, train users on various software systems, maintain hardware documentation, and handle employee cell phone services. Additionally, they assist with ERP enhancements and special projects. The ideal candidate has a bachelor’s degree or comparable experience, 0-2 years of IT experience, strong communication skills, and the ability to work in diverse environments including yard and warehouse conditions. They demonstrate initiative, leadership, and a commitment to safety and core company values such as trust, loyalty, and service. The role emphasizes safety training, equal employment opportunity, and providing reasonable accommodations for applicants with disabilities.