IT Support Specialist (On-Site)

IT Support Specialist (Healthcare and Telehealth)

Hourly Compensation Range: $26.15 - $33.08 per hour

Position Eligibility: Full-Time, Hourly, Non-Exempt, Benefit Eligible

Profession: Information Technology / Technical Support

Location: Onsite - Greenville, SC Corporate Offic

About the position:

Are you passionate about technology, customer support, and creating exceptional user experiences? We are seeking a proactive and service-oriented IT Support Specialist to join our growing IT Service Delivery team in Greenville, SC. This role is ideal for a hands-on technical professional who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding desktop and end-user support.

As an IT Support Specialist, you will play a key role in supporting the daily technology needs of both onsite and remote employees by maintaining desktop systems, supporting hardware and software deployments, managing IT assets, and ensuring a seamless onboarding and offboarding experience.

If you are ready to bring your technical expertise and customer-first mindset to a dynamic IT environment, apply today to join our team as an IT Support Specialist.

What You'll Do

• Manage deployment and recovery of hardware for employee onboarding and offboarding
• Administer and maintain PC/laptop imaging and setup processes
• Maintain accurate IT inventory and asset tracking records
• Provide onsite and remote support for desktop hardware, peripherals, and software applications
• Troubleshoot Windows and Mac operating systems and related applications
• Support cloud-based applications including Microsoft Office 365
• Respond to technical support requests through phone, email, and ticketing systems
• Perform hardware upgrades and software installations on desktops and laptops
• Provide guidance and training to end users on hardware and software usage
• Collaborate with Level 1 support teams to manage and resolve escalated tickets
• Research emerging technologies and provide recommendations on hardware/software solutions
• Contribute to the smooth operation of IT infrastructure and user experience initiatives
• Provide occasional off-hours support as needed

What We're Looking For

Required Qualifications

• Excellent customer service and technical troubleshooting skills
• Strong written, verbal, and organizational communication abilities
• Experience supporting Windows operating systems and applications
• Experience supporting cloud-based platforms such as Office 365
• Experience with hardware upgrades and software installations
• Familiarity with desktop support and ticketing tools
• Familiarity with Mac operating systems and applications
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical thinking and problem-solving capabilities
• Positive, proactive, and team-oriented attitude
• Strong relationship-building and collaboration skills across all organizational levels

Preferred Qualifications

• Associate degree or technical certification from an accredited institution, or equivalent work experience
• 1+ year of experience in a technical support or IT help desk environment

Why Join OBHG?

Because what we do has purpose and saves lives! Join the forefront of womens healthcare with OB Hospitalist Group (OBHG), the nation's largest and only dedicated provider of customized obstetric hospitalist programs. Celebrating 20 years of pioneering excellence, OBHG has transformed the landscape of maternal health. Our mission-driven company offers a unique opportunity to elevate the standard of womens healthcare, providing 24/7 real-time triage and hospital-based obstetric coverage across the United States. If you are driven to join a team that makes a real difference in the lives of women and newborns and thrive in a collaborative environment that fosters innovation and excellence, OBHG is your next career destination!

What We Offer - The Good Stuff:

• A mission based company with an amazing company culture.
• Paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Health Savings Account (with employer contribution) or Flexible Spending Account options.
• Paid Parental Leave
• Employer Paid Basic Life and AD&D Insurance.
• Employer Paid Short- and Long-Term Disability.
• Optional Short Term Disability Buy-up plan.
• 401(k) Savings Plan, with ROTH option.
• Legal Plan.
• Identity Theft Services.
• Mental health support and resources.
• Employee Referral program - join our team, bring your friends, and get paid.