IT Support Specialist

What You’ll Do

• Provide first-level technical support (hardware, software, systems)
• Troubleshoot and resolve issues—or escalate when needed
• Manage IT tickets, calls, and support requests
• Set up and configure employee devices and accounts
• Maintain and audit IT inventory and systems
• Support onboarding/offboarding processes
• Assist with AV setups and company events
• Contribute to IT projects, upgrades, and improvements
• Document processes, fixes, and system updates
• Uphold IT security protocols and best practices

What You Bring

• 2+ years of IT support or helpdesk experience
• Strong knowledge of:
• Microsoft 365 Admin Center
• Computer hardware/software systems
• Ticketing & device management tools
• Excellent communication and problem-solving skills
• Ability to prioritize, multitask, and stay organized

Preferred Certifications:

• CompTIA A+
• Network+

What Makes You a Great Fit

You align with our core values:

• Relentless – You own problems and see them through
• Experts – You continuously improve your technical skills
• Passionate – You bring energy and urgency to every interaction
• Generous – You share knowledge and support your team
• Integrity – You do the right thing, always

What Success Looks Like (KPIs)

• Respond to 100% of IT tickets within 24 hours
• Maintain 90%+ accurate device inventory
• Deliver consistently positive user satisfaction
• Execute 95%+ on-time onboarding/offboarding
• Ensure near-perfect ticket documentation & tracking
• Maintain 100% punctuality and attendance

Work Environment

• Fast-paced, high-energy setting
• Mix of desk work and hands-on support
• Occasional lifting (up to 50 lbs)

Why Join Us?

• Be part of a growing, high-impact IT team
• Work in a culture that values ownership, growth, and excellence
• Make a real difference in employee productivity and experience