IT Support Specialist

LanceSoft Inc

Oak Grove, NC

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JOB DETAILS

JOB TYPE

Full-time

LOCATION

Oak Grove, NC

POSTED

30+ days ago

Job Responsibilities: IT Support Specialist Participate in end-of-life refresh of PC/laptops. Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. This includes peripherals such as printers, scanners, copiers, etc. Provide customer support to Judicial Staff in accordance with Service Level Agreements set forth by the Client. Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, wireless and other telecommunications equipment. Interface with Judicial Branch staff and local government officials. Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions. Assist in moves and relocations of judicial facilities, including courthouses and other office locations. Participate in large technology deployment projects that may include statewide software updates, wireless installs, and eCourts initiatives. Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken. Note: Overnight travel to locations across the state as required. Skills: This position reports to the IT Support Supervisor. Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls. Knowledge of: Ethernet topology networks; Windows 7/10; Office 2013/2016/365; Windows Server 2008/12; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; AD servers, routers, voice gateways, wireless access points and switches; and integration of all components. Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service. Ability to: work independently to analyze customer’s needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions.

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/