Sign upLog in

IT Support Specialist

teccle group

Mount Vernon, WA

Apply
JOB DETAILS
SKILLS
Access Control, Apple Macs, Automation, Business Processes, Business Solutions, Cloud Computing, Computer Maintenance, Computer Science, Computer Security, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Service Systems, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Desktop Administration, Disaster Recovery, Documentation, ERP (Enterprise Resource Planning), Endpoint Security, Enterprise Applications, Hardware Configuration Management, Health Plan, Help Desk, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Maintenance Services, Microsoft Active Directory, Microsoft Office, Microsoft Windows Azure, Microsoft Windows Operating System, Network Connectivity, Network Support, Operating Systems, Performance Analysis, Peripheral Hardware, Problem Solving Skills, Remote Access, Scripting (Scripting Languages), Service Delivery, Software Administration, Software Patches, Software as a Service (SaaS), System Integration (SI), Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Testing, Training/Teaching, User Account Administration, VPN (Virtual Private Network), Windows PowerShell, Work From Home
LOCATION
Mount Vernon, WA
POSTED
1 day ago

The IT Support Specialist is responsible for providing hands-on technical support and ensuring the stability, performance, and security of IT systems and infrastructure. This role supports day-to-day IT operations, including end-user support, system maintenance, and troubleshooting across hardware, software, and network environments.

Working within a dynamic project environment, the IT Support Specialist collaborates with cross-functional teams to support enterprise systems, maintain system availability, and contribute to ongoing technology initiatives.

Key responsibilities include:

  • Monitoring system performance and responding to service requests, incidents, and outages
  • Installing, configuring, and maintaining hardware, software, and peripheral equipment
  • Supporting network connectivity, VPN access, and remote user environments
  • Assisting with system upgrades, patches, and routine maintenance activities
  • Maintaining user accounts, permissions, and access controls in alignment with security policies
  • Supporting enterprise applications including ERP, CRM, and operational systems
  • Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols
  • Coordinating with internal teams and external vendors to resolve technical issues and support service delivery
  • Documenting technical procedures, troubleshooting steps, and system configurations.

Requirements

Required Technical Skills:

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
  • Minimum of 3–5 years of experience in IT support, help desk, or systems administration roles
  • Strong knowledge of desktop support, operating systems (Windows/Mac), and common business applications
  • Experience with network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity
  • Familiarity with Microsoft environments including Office 365, Azure, and Active Directory
  • Experience with hardware troubleshooting, system imaging, and device management
  • Understanding of cybersecurity fundamentals including endpoint protection and access control.

Preferred Experience / Qualifications:

  • Experience supporting ERP systems, CRM platforms, and enterprise applications
  • Exposure to cloud-based infrastructure and SaaS platforms
  • Knowledge of backup, disaster recovery, and business continuity processes
  • Experience working with managed service providers or third-party vendors
  • Exposure to system integrations, automation tools, or scripting (e.g., PowerShell)
  • Experience supporting multi-site or remote workforce environments.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Work From Home

About the Company

t

teccle group