The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, including manufacturing equipment as well as implemented applications, is key to success.
Essential Duties and Responsibilities
- Support end-users with IT-related issues in a responsive and service-oriented manner
- Troubleshooting of servers, PCs, phones, wireless, networking, and applications
- User provisioning and deprovisioning for new hires, transfers, and terminations
- Use of monitoring toolsets to ensure availability of systems and resources
- Installation/racking of hardware in MDF/IDF network closets
- Management and organization of IT inventory and assets both physically and in Asset Management Tool
- Utilization of ticketing system to track and document support requests, gather information for escalations while strictly adhering to established processes and workflows
- Create and update documentation on a regular basis
- Assist in hardware/software setup both in person and remotely
- After hours on-call rotation (occasional)
- Local on-site support rotation (frequent)
- Travel to remote sites as needed (rarely)
- Other assigned duties as necessary
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