IT Support Specialist (L1/Help Desk)Location: Charlotte, NCSalary: $40,000 - $50,000 + BenefitsBenefits: Medical, Dental, Simple IRA w/match, Holidays, PTOJob Type: Full-TimeTypical Hours: Mon-Fri; 40 hrs. (Flexible)Start Date: ASAPSponsorship not availableIT Support Specialist (L1/Help Desk) DescriptionOur client, a growing North Carolina-based Managed IT Services Provider (MSP), is seeking an IT Support Specialist to join their collaborative team. In this role, you will provide Level 1 support to business clients, resolving common hardware, software, Microsoft 365, and end‑user issues while escalating more complex problems as needed. This position combines remote help desk support with occasional onsite visits throughout the Charlotte area for workstation deployments, hardware installations, and client onboarding. If you're eager to learn, enjoy working as part of a team, and want to grow your career with a company that values trust, innovation, accountability, and strong client partnerships, we'd love to hear from you.ResponsibilitiesRespond to client support requests via phone, email, and ticketing systemProvide Level 1 remote and occasional onsite technical supportTroubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and basic network connectivity issuesPerform password resets, user account administration, and basic Active Directory supportConfigure and deploy workstations, laptops, and other end‑user hardwareDocument support requests and escalated complex issues as neededAssist with new client onboarding, workstation deployments, and day‑to‑day technical supportParticipate in an on‑call rotation and provide after‑hours support as neededQualifications1+ years of help desk, desktop support, or IT support experience required (MSP experience preferred)Strong Windows 10/11 desktop support experience requiredBasic knowledge of Microsoft 365, Outlook, Teams, and Active Directory requiredExcellent communication skills with a strong customer service mindset required#J-18808-Ljbffr