IT Support Specialist

Can you imagine going to work knowing that what you do each day positively affects the lives of the people in your community?

Working at the Y, you'll discover more than a job-you'll enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you.

Position Summary:

Works in several areas of the YMCA information systems. Develops and updates procedures to be used with the support desk.

Essential Functions:

• Must have experience with building and deploying custom images, configuring branch switches and firewalls and working with security camera systems.
• Analyze end-user's issues thoroughly and provide accurate and user-acceptable resolution in a timely manner.
• Records, tracks, escalate, and updates calls through established tracking systems.
• Frequently contribute to a resolution knowledge base repository.
• Installs software and hardware for end users, including printers, RAM Upgrades, PCI Cards, and other hardware devices.
• Installs and configures laptops and desktops for new hires.
• Communicates with warranty repair vendors to confirm repairs are done in a timely manner.
• Performs user administration functions, including new user account creation, email account setup and security group changes.
• Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures the health and safety of all members/guests.
• Inspect physical space to ensure the safety, orderliness, sanitation and cleanliness of facilities.

NOTE: This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

YMCA Competencies (Leader): Inclusion: Works effectively with people of different background, abilities, opinions, and perceptions. Decision Making: Makes sound judgments, and transfers learning from one situation to another. Quality Results: Strives to meet or exceed goals and deliver a high-value experience for members. Change Capacity: Demonstrates an openness to change, and seeks opportunities in the chance process. Functional Expertise: Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications:

• Associate's degree in a related area required.
• Minimum of 3 years of technical support experience required.
• One to three years hands-on technical experience where knowledge of networking fundamentals was demonstrated.
• Excellent communications, problem solving and customer service skills required.
• Experience with Win 11, MS Office 365 is required.
• A+ certification or relevant experience is strongly preferred.
• Must possess a professional and customer service-oriented attitude.
• Must be a team player with the ability to work independently.
• Individual should be a fast-learner with the ability to effectively troubleshoot and resolve issues in a timely manner.
• Must be well organized and able to handle multiple tasks to successful completion.
• Must be motivated towards constantly improving technical skills in and out of the workplace.
• Requires travel to our many branch locations.
• Requires "on call" rotation availability.
• Able to lift up to 25lbs as a normal component of system setups and moves.

The YMCA of Florida's First Coast is an Equal Opportunity Employer, DRUG FREE Workplace.