IT Support Specialist

About Us

Fluxergy is a rapidly growing in vitro diagnostics company innovating on the cutting-edge of laboratory testing. We're developing the first and only multi-modal point-of-care platform that enables molecular, clinical chemistry, immunoassay, and hematology testing on the same system.

Our platform spans many markets including the clinical, veterinary, and food safety industries. We are seeking self-motivated problem solvers who are excited to help decentralize traditional laboratory infrastructure.

At the core of our company's identity is a strong foundation in engineering. We take great pride in our commitment to critical thinking and pragmatic problem-solving through a modular and systemic perspective. We hold the conviction that transparent communication, coupled with the flexibility to adjust to evolving scenarios and the willingness to venture beyond familiar territories, is crucial to both our success and yours.

Our product: https://vimeo.com/176673475

About the Role

As an IT Support Specialist at Fluxergy, you will play a key role in supporting the technology that enables our employees to do their best work. You will be responsible for resolving end-user technical issues, maintaining our IT systems, and assisting with infrastructure, security, and operational initiatives. This role is ideal for someone early in their IT career who has strong troubleshooting skills, enjoys solving challenging technical problems, and wants to gain experience across multiple areas of information technology. You will work closely with a small, collaborative IT team supporting approximately 100 employees across manufacturing, engineering, and corporate functions.

Team culture:

• Positive
• Proactive
• Accountable
• Team oriented
• Continuous learner
• Great communicator
• Build strong working relationships
• Contribute to a productive team culture

What You Will Do

• Provide technical support to end users across hardware, software, and business systems.
• Investigate and resolve technical issues affecting desktops, laptops, mobile devices, printers, phones, conference room technology, and other IT equipment.
• Assist with troubleshooting network infrastructure, including switches, wireless connectivity, and related networking equipment.
• Configure, deploy, and troubleshoot Windows and MacOS Devices.
• Support Microsoft 365 applications and services.
• Occasionally provide after-hours support for business-critical issues
• Participate in IT improvement projects, technology rollouts, and process enhancements.
• Perform employee onboarding and offboarding activities, including hardware provisioning and account management.
• May perform routine system administration activities such as installing upgrades and patches, maintaining spreadsheets, HW/SW ordering, etc.
• Perform other duties as assigned

What You'll Need to Have

• 2+ years of experience supporting Windows-based desktop environments. Excellent verbal and written communication skills.
• Experience supporting Microsoft 365 applications.
• Strong customer service mindset and ability to work effectively with employees at all levels of the organization. Self-motivated with the ability to work independently while collaborating with a team.
• Ability to prioritize, multitask, and adapt in a fast-paced environment.
• Associate degree in Informational Technology or related field, or equivalent work experience.
• Ability to move and install computer equipment as needed.
• Ability to occasionally lift and transport IT equipment.

Preferred Qualifications

• Experience with ticketing systems such as ManageEngine ServiceDesk.
• Basic networking knowledge and troubleshooting experience.
• Experience supporting macOS devices.

Interview Process

Our interview processes my differ slightly from role-to-role; however, most of our interviews will follow a similar pattern:

• Recruiter Interview
• Hiring Manager interview
• On-site Interview
• Decision

We are an early-stage company and may change our interview process from time-to-time, but our hope is everyone who interviews with us has a positive experience, even if an offer isn't presented.

Benefits

Excellent Medical/Dental Benefits

• 95% medical benefit premiums paid by Fluxergy and covers employee, partner, and dependents
• 100% dental and vision premiums paid for employee, partner, and dependents
• 100% Life Insurance premiums paid for the employee

Work - Life Balance Minded Time Off

• 15 paid vacation days
• 2-week paid winter break
• 7 company paid holidays
• 5 paid sick days

A Work Culture Which Believes in Promoting from Within

• Wear lots of hats / accelerate your career growth!
• We are a flat organization by design - lots of visibility!
• Many of our current leaders started their career with Fluxergy!

Salary Range: $23-25/hr.

Additional Information

Fluxergy is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

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