IT Support Specialist In-Person Position

The IT Support Specialist provides technical assistance and support to staff across the organization to ensure reliable, secure, and efficient use of technology systems. This role is ideal for a motivated individual seeking to begin a career in healthcare IT, with opportunities to develop technical skills while supporting systems that directly impact patient care.

Background check and drug screen required.

*This is an in-person position.*

Requirements

KEY ACCOUNTABILITIES

Essential Duties and Responsibilities

• Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment
• Assist users with account management, software, hardware, and network connectivity. Troubleshooting to support end-users with technical issues
• Support electronic health record (EHR) systems and other healthcare applications under supervision
• Create, manage, and document support tickets in the IT service management system
• Install, configure, and update hardware and software according to organizational standards
• Assist with user account setup, password resets, and access management
• Follow and monitor healthcare data privacy and security requirements (e.g., HIPAA) in all IT activities including remote access infrastructure
• Escalate complex issues to senior IT staff as needed
• Participate in system upgrades, maintenance, and IT projects including network diagrams, procedures and user guides
• Monitor network performance, identify potential issues, and assist in the implementation of adjustments to ensure optimal network operations. Maintain accurate documentation of procedures and solutions

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Basic understanding of computer hardware, operating systems (Windows and/or macOS), and common office applications, Outlook, Microsoft....
• Strong customer service and communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users
• Ability to follow procedures and work in a regulated environment. With the ability to work independently, self-motivated and proactive
• Willingness to learn healthcare systems, terminology, and compliance requirements

• Internship, coursework, or hands-on experience in IT support or help desk environments
• Familiarity with network infrastructure components, including switches, routers, firewalls wireless access points, and healthcare applications or EHR systems
• Basic knowledge of system administration on Windows platforms networking concepts and cybersecurity principles
• Relevant certifications
• Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively
• Attention to detail and documentation
• Ability to prioritize tasks in a fast-paced environment
• Team-oriented with a collaborative mindset
• Professionalism and discretion when handling sensitive information

• Required travel to all AMH sites as needed
• Primarily office or clinical environment
• May require occasional after-hours or on-call support
• Adherence to organizational safety and security policies