This is a production support role providing 24/7 coverage for critical applications, responsible for troubleshooting and resolving application failures swiftly to minimize business impact. The IT Support Specialist III collaborates with shared services and development teams to address issues, develop software solutions, and ensure system stability. Key duties include provisioning user access, managing security concerns, logging and escalating issues, updating documentation, conducting user training, and performing emergency configurations. They monitor systems for errors and performance improvements, analyze and resolve technical problems via multiple communication channels, and support end-users.
Qualifications include a Bachelor's degree in computer programming or equivalent training, 5-7 years of experience, and strong communication, problem-solving, customer service, and interpersonal skills. The role requires the ability to work independently and manage time effectively.