Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Job Description
About the role
The IT Support Specialist is a key player in delivering standard solutions that support processes at Amcor's sites and is responsible for:
Key Job Accountabilities
Group IT Level
Technical Support
Network/Servers Support
End User Support
Qualifications and Requirements
The IT Support Specialist is a key player in delivering standard solutions that support processes at Amcor's sites and is responsible for:
Group IT Level
Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.
Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with
Responsible for the quality of the IT services delivery at the sites
Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
Coverage of critical issues at the sites
Security (alignment with IT policies)
Documenting (knowledge base, procedures, help guides, etc.)
Asset Management
Technical Support
Installing / repairing hardware
Application/software troubleshooting
Printer and multi-function device management
Data backup and restore
Infrastructure Testing
Network/Servers Support
Support for setup and configuration of LAN switches and Access Points (wired and wireless)
Management of the network documentation
Management of the monitoring tools used to monitor the network equipment and servers
Maintaining and administering server related activities such as patching, updates etc.
End User Support
User management (onboarding/offboarding, updates)
Major events support
Site events support
Support end user education
Qualifications and Requirements
Technical education in computer science or equivalent experience/studies. Bachelor's degree in computer science is advantageous
Any Windows/Cisco certifications are a plus
ITIL Foundations desirable
Minimum of 3 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas
Ability to multitask and handle high volumes in a fast-paced and demanding environment
Strong interpersonal and communication skills
Strong Troubleshooting skills
Fluency in English communication (spoken, written); other languages will be considered an advantage
Project experience is advantageous
Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
Knowledge of server virtualization
Ability to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC)
Good knowledge of TCP/IP and basic Networking
Our Expectations
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
E-Verify
We verify the identity and employment authorization of individuals hired for employment in the United States.
Compensation
The starting salary for this position is expected to be between $64 700 to $80 900; however, base pay offered may vary within the full salary range $64 700 to $97 100 depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor's Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits.
The salary range provided reflects the anticipated base pay for this role at the time of this posting. This range is applicable to positions performed in jurisdictions with pay transparency requirements, including CA, CO, CT, HI, IL, MD, MA, MN, NV, NJ, NY, RI, VT, WA, Washington DC, as well as remote roles that may be performed in these locations. Compensation for roles performed outside of these jurisdictions may vary. The Company reserves the right to modify this range at any time.
Benefits
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)