This classification requires incumbents to have a functional knowledge of PC applications, various computer types, peripherals, audiovisual, audio amplification equipment, computer hardware, software and customer support. Incumbents are responsible for taking callsand submitting work orders when assigned to the helpdesk, completing assigned work orders and providing support regarding IT related issues and problems, independently handling basic issues, imaging and communicating with appropriate IT staff regarding more complex issues.
Provides technical support, assistance, and customer service to school administration, staff, and students. Troubleshoots level 1 technical and network problems with computers, laptops, printers, video equipment, phones, software, scanners, projectors, document cameras interactive whiteboards, audio amplification, tv tuners, user accounts and/or related equipment on sites. Prepares, updates, and maintains technical inventory database at site(s). Staff the helpdesk to resolve IT requests verbally, remotely or by submitting a work order if the resolution requires a site visit. Provides on-site assistance via requests submitted through the helpdesk. Maintains classroom technology, updates software, firmware, cables and hardware. Back up end user data, image and performs post image setup. Receives and/or transfers IT equipment; moves equipment throughout campus(es) based on district needs and fills out/submits transfer documents as required. Sets up technical equipment for local, district or board member level meetings, presentations, and in-services at site(s) via helpdesk, requests. Participates in/on a variety of meetings and/or teams related to technology. Maintains confidentiality of information accessed while performing duties. Performs other duties as assigned.
Vocational training in computer science or related field, and two years of routine IT support experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. A+, MTA Certifications or equivalent field experience. Demonstrated experience working in current Windows Operating Systems. VOIP experience preferred.
Licensing Requirements: Valid Arizona Driver's License.
Skill in: Providing customer service; Reading, interpreting, and applying technical information; Communicating technical information to a non-technical audience; Using a computer and related software applications; Installing software; Facilitating user training sessions; Prioritizing work; Performing mathematical calculations; Diagnosing and solving problems; Troubleshooting technical problems; Maintaining and repairing computer hardware and software; Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions. Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Incumbents may be subjected to moving mechanical parts, odors, chemicals, extreme temperatures, inadequate lighting, workspace restrictions, and intense noises.