IT-Support Specialist

TekWissen LLC

Fremont, CA

JOB DETAILS
SALARY
$34–$34
SKILLS
Administrative Skills, Analysis Skills, Android, Cellular Telephone, Cisco Network Systems, Communication Skills, Computer Hardware, Computer Science, Computer Security, Computer Systems, Computer Workstations, Corrective Action, Customer Service Management, Customer Support/Service, Data Quality, Desktop Administration, Desktop Environments, Desktop Hardware, Desktop PC, Detail Oriented, Diversity, Documentation, File Systems, Hardware Repair, Identify Issues, Incident Management, Information Technology & Information Systems, Laptop Hardware, Laptop PC, MCP - Microsoft Certified Professional, Mac Operating System, Microsoft Active Directory, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows 7, Microsoft Windows Operating System, Microsoft Word, Mobile Devices, Multitasking, Network Connectivity, On Site Support, Organizational Skills, Password Security, Presentation/Verbal Skills, Printers, Problem Solving Skills, Procedure Development, Root Cause Analysis, Standards Development, System Center Configuration Manager (SCCM), Technical Support, Telecommunications Equipment, Telephony, Testing, Time Management, Trouble Tickets, VoIP (Voice over IP), Workforce Management, Writing Skills, iOS
LOCATION
Fremont, CA
POSTED
8 days ago
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Title: IT-Support Specialist
Work Location: Fremont, CA 94538
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
  • As a member of the IT Technical Staff, the position will work in various aspects of desktop support.
Duties and responsibilities:
Include but are not limited to the following:
  • Ability to troubleshoot technical issues at the walk-up service center counter, interfacing directly with users. Customer service and high standards of excellence are expected.
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
  • Research, maintain, install and troubleshoot all aspects of laptop and desktop hardware and associated software.
  • Troubleshoot technical issues while interfacing directly with users. Customer service and high standards of excellence are expected
  • Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with no or minimal disruptions.
  • Evaluate and implement application software solutions as identified by Corporate IT
  • Ability to take proactive, corrective actions to resolve issues in advance of system problems
  • Installs, configures, analyzes, resolves and repairs all hardware and software issues involving Windows and Mac OS computers.
  • Provides total support of the desktop environment in accordance with defined standards and procedures.
  • Maintains password security, data integrity, and file system security for the desktop environment.
  • Responds quickly to customer issues while thoroughly documenting resolutions and closes all assigned cases through the designated tracking system.
  • Communicates with customers, peers, and management concerning the status of cases, problems, or suggestions.
  • Troubleshoots and determines the root cause of problems with software or hardware incompatibilities or network connectivity issues.
  • Provide technical support for conference room technology such as projectors, display screens and telephony equipment including sound systems, and conferencing tools like Teams and Zoom.
  • Handle multiple administrative duties to allow the team to operate efficiently.
  • Working at our walk-up service desk on-site (Tech HUB)
Your Experience Includes:
  • Installing, configuring, and troubleshooting desktop and laptop systems and familiarity with system imaging processes.
  • Strong organizational skills that include attention to details, flexibility, and time management.
  • Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview
  • Documenting trouble tickets from inception through closure in an Enterprise Incident Management Systems such as Freshservice
  • Proficiency in supporting Windows 7 & 10 & 11 and Mac OS support including iOS and Android mobile platforms.
  • Experience with Active Directory
  • Experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.
  • Experience with VOIP telephony systems like Cisco and be proficient in troubleshooting headset hardware
  • Experience recommending computer solutions and hardware
  • Experience using critical thinking skills to identify and resolve technical issues.
  • Experience with providing technical support to internal and remote computer systems using tools like Bomgar
  • Experience with Microsoft SCCM/MECM preferred 2+ years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues
  • Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, Sharepoint, Teams, OneDrive, Forms, Stream, Tasks, Video and OneNote)
  • Completing other tasks as assigned by the IT Desktop Support manager
About This Role:
  • This position reports to the IT Desktop Support Manager in Fremont California .
Educational Requirements:
  • Associate Degree in Computer Science, Information Technology or a related field or equivalent plus 2 years' experience.
  • Relevant Technical Certifications a plus, A+, MCP or HDI preferred
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/