IT Support Specialist (Field/Regional)

Hendrick Automotive Group

McKinney, TX

JOB DETAILS
SKILLS
Apple iMac, Automotive Sales, Best Practices, Communication Skills, CompTIA A+, Corporate Compliance, Customer Experience, Customer Relations, Customer Support/Service, Hardware Administration, Hardware Repair, High Tech Industry, Identify Issues, Information Technology & Information Systems, Laptop PC, Maintain Compliance, Medical Conditions, Mobile Devices, Multitasking, OEM (Original Equipment Manufacturer), On Site Support, Operational Support, Organizational Skills, Peripheral Hardware, Printers, Problem Solving Skills, Project/Program Coordination, Regulatory Compliance, Retail, ServiceNow, Software Administration, System Operations, Systems Maintenance, Team Player, Technical Operations, Technical Support, Willing to Travel
LOCATION
McKinney, TX
POSTED
4 days ago
BMW of McKinney

Location: 2601 N. Central Expressway, McKinney, Texas 75071


Hendrick Automotive Group is one of the largest privately held automotive retail organizations in the United States, with a strong commitment to teamwork, integrity, and delivering exceptional customer experiences. Our IT team plays a critical role in supporting dealership operations and enabling continued growth through reliable, innovative technology solutions.

Position Summary

The IT Support Specialist (Field/Regional) is responsible for supporting a group of dealerships within a defined geographic region. This role ensures dealership technology systems are operational, compliant, and aligned with Corporate IT standards.

The RIC serves as a key liaison between dealership teams and Corporate IT, supporting both day-to-day operations and technology projects. This role may be filled as either a Field Service Technician or Regional IT Coordinator, depending on experience!

Key Responsibilities

  • Provide onsite and remote support for hardware, software, and network issues
  • Install, maintain, and repair PCs, laptops, mobile devices, printers, and peripherals
  • Troubleshoot and resolve technical issues; track incidents in ServiceNow
  • Maintain IT systems and ensure compliance with corporate standards
  • Manage computer room environments (cabling, equipment setup, cleanliness, controls)
  • Support and coordinate IT projects (PC refreshes, IMACs, new site initiatives)
  • Partner with vendors for equipment installation and warranty repairs
  • Build strong relationships with dealership teammates and provide excellent customer support
  • Train users on systems, tools, and IT best practices

Qualifications:

Required:

  • 2+ years of IT support experience (field or client-facing preferred)
  • Strong troubleshooting skills (hardware, software, basic networking)
  • Ability to work independently and manage multiple priorities
  • Strong communication and customer service skills

Preferred:

  • CompTIA A+ certification (or equivalent)
  • Automotive dealership systems experience (DMS, service tools, OEM platforms)

Work Environment & Travel:

  • Based in McKinney, Texas covering McKinney, Austin, Northern California, and Louisiana.
  • Field-based role supporting multiple dealership locations
  • Regular regional travel required; occasional travel outside region
  • Must be able to respond to urgent issues and short-notice travel

Reporting Structure:

  • Reports to: Manager of Field Services

Compensation:

  • Hourly position; overtime may be required

Career Growth:

Opportunities for advancement within IT through training, experience, and performance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. #CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

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About the Company

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Hendrick Automotive Group

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Representing 130 franchises and 25 manufacturer nameplates from the Carolinas to California, Hendrick Automotive Group is the largest privately held automotive retail organization in the United States. Headquartered in Charlotte, North Carolina, the company employs more than 10,000 people in its 93 dealership locations, 21 collision centers and four accessories distributor installers in 13 states.

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.

We are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made.

We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do. We invite you to contact our recruiting team to learn more about career opportunities at Hendrick Automotive Group! 

COMPANY SIZE
10,000 employees or more
INDUSTRY
Automotive Sales and Repair Services
WEBSITE
https://www.hendrickcars.com/hendrick-careers.htm