We are looking to add to our team an IT Support Specialist (Field/Regional). You will be responsible for supporting a group of dealerships within a defined geographic region. This role ensures dealership technology systems are operational, compliant, and aligned with Corporate IT standards.
The RIC serves as a key liaison between dealership teams and Corporate IT, supporting both day-to-day operations and technology projects. This role may be filled as either a Field Service Technician or Regional IT Coordinator, depending on experience!
Key Responsibilities
Provide onsite and remote support for hardware, software, and network issues
Install, maintain, and repair PCs, laptops, mobile devices, printers, and peripherals
Troubleshoot and resolve technical issues; track incidents in ServiceNow
Maintain IT systems and ensure compliance with corporate standards
Manage computer room environments (cabling, equipment setup, cleanliness, controls)
Support and coordinate IT projects (PC refreshes, IMACs, new site initiatives)
Partner with vendors for equipment installation and warranty repairs
Build strong relationships with dealership teammates and provide excellent customer support
Train users on systems, tools, and IT best practices
Qualifications:
Required:
2+ years of IT support experience (field or client-facing preferred)
Strong troubleshooting skills (hardware, software, basic networking)
Ability to work independently and manage multiple priorities
Strong communication and customer service skills
Preferred:
CompTIA A+ certification (or equivalent)
Automotive dealership systems experience (DMS, service tools, OEM platforms)
Work Environment & Travel:
Based in McKinney, Texas covering McKinney, Austin, Northern California, and Louisiana.
Field-based role supporting multiple dealership locations
Regular regional travel required; occasional travel outside region
Must be able to respond to urgent issues and short-notice travel
Compensation: Hourly position; overtime may be required.
Career Growth: Opportunities for advancement within IT through training, experience, and performance.
Benefits:
Paid Medical- NO COST Employee Healthcare and Prescription Plan
Dental, Vision Insurance
Paid Time Off, Holiday, and Sick Pay
NO COST Employee Assistance Program
Short-Term & Long-Term Disability, Life Insurance
Rewarding performance based pay plans
Tuition Reimbursement Program
401(k) with Company Match
Largest privately owned auto group in the country, GREAT career growth potential
Employee Discounts
Clean State of the art facilities
Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award
Successful Team approach with Doing Business the Right Way Focus.
Largest privately owned auto group in the country- great career growth potential!
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.
Hendrick Automotive's mission is to be the premier quality vehicle retailer in the world, providing the best opportunities for our team members, customers, communities, and the manufacturers we represent.