The IT Support Specialist (ITSS) is responsible for setting up, troubleshooting, and supporting IT systems for employees and users. This on-site role at the corporate headquarters involves maintenance of hardware, software, and network systems, including coordination with vendors and providing technical coaching. Requirements include an associate’s degree or 2+ years IT support experience, strong communication skills, and proficiency in IT/network principles. Preferred skills include Active Directory, Microsoft 365, SQL Server, and network security. The position offers competitive wages, full benefits, flexible savings plans, paid time off, employee discounts, and advancement opportunities. Key duties involve first-contact support, hardware/software troubleshooting, system maintenance, user setup, and backup support. The role demands effective communication, professionalism, organizational skills, and the ability to work under pressure in a temperature-controlled environment. Flexibility for on-call and off-hours support is required.