IT Support Specialist

Nleague Services Inc

Conyers, Georgia

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JOB DETAILS

SALARY

$20–$25 Per Hour

JOB TYPE

Contractor

SKILLS

Amazon Web Services (AWS), Audioconferencing, Audiovisual, Automation, Best Practices, Business Processes, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cloud Applications, Cloud Computing, Communication Skills, CompTIA Network+, Computer Hardware, Computer Science, Computer Security, Computer Systems, Customer Service Software, Customer Support/Service, Desktop Administration, Desktop Hardware, Google Chrome Browser, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Management of Information Systems/Technology (MIS), Mobile Devices, Mobile Technology, On Site Support, Operating Systems, Operational Improvement, Presentation/Verbal Skills, Printers, Problem Solving Skills, ServiceNow, Software Administration, Software Configuration Management, Software Engineering, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, Trend Analysis, Videoconferencing

LOCATION

Conyers, Georgia

POSTED

2 days ago

IT Support SpecialistThe selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client’s selection date.Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.Must Be Local to Metro AtlantaProfessional certification (e.g., A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATION***Specific Duties Include:Maintaining cost-efficient, scalable cloud environments for the organization.Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.Designing, building, and maintaining internal cloud applications for the organization.Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.Making hardware and software recommendations for the organization, based on needs of the project and organization.Experience in automation and provisioning technologies, such as AWS CLI and Terraform.Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.Provides customer support in supporting software, configurations, and business submission processes.Looking for ways to improve operations within company to digitize common tasks.Keeping data leakage and downtime to an absolute minimum.Assists other members of the IT Infrastructure team.Monitors ticket activities and provide escalation when needed.Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.May act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed.Minimum Qualifications:Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience.ORAssociate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience.OROne year of experience at the lower-level IT Support Specialist 2 or position equivalent.Competencies Needed2-3+ years providing IT support and management experienceProfessional certification (e.g. A+, Network+, Cloud+ or equivalent)Experience with using ServiceNow.Ability to present ideas in business-friendly and user-friendly language.Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.Must have the ability to detect emerging trends and make recommendations for change.Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment.Display current knowledge of technologies (computer systems, mobile devices, and technology products).Experience with resolving TCP/IP network issues.Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment.Problem-solving skills.

IT Support Specialist

Nleague Services Inc

Conyers, Georgia

About the Company

Nleague Services Inc

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