IT Support Specialist

IT Support Specialist

Location: Alameda, CA (Onsite)

Experience: 10-12 Years

Salary Range: $64,000 - $130,000 per year

Job Summary

We are seeking an experienced IT Support Specialist to provide technical support services to employees across Windows, Mac, and mobile devices, as well as local and SaaS applications, network services, and enterprise IT systems. The ideal candidate will be responsible for troubleshooting technical issues, managing incidents and service requests, supporting end users, and collaborating with IT teams to ensure operational excellence and user satisfaction.

Key Responsibilities

• Provide solutions to technical issues related to in-scope IT services.
• Manage and maintain the IT ticketing system, ensuring tickets are resolved or escalated within defined SLAs.
• Respond to IT service requests received through service portals, email, chat, phone, and walk-in support channels.
• Coordinate PC builds, deployments, break/fix activities, and hardware replacements.
• Effectively triage and route service requests to the appropriate teams.
• Maintain inventory of laptops, desktops, and other computing devices.
• Manage user and computer accounts across domain and IT services.
• Ensure compliance with quality standards, procedures, and regulations.
• Coordinate daily activities with external IT service providers when required.
• Participate in global IT initiatives and projects.

Required Qualifications

• Bachelor's degree and 5+ years of IT support experience, or an equivalent combination of education and experience.

• Strong verbal and written communication skills.

• Knowledge of:

• Windows Active Directory

• Group Policy

• DNS, DHCP, and RDP

• User account, distribution list, and security group management

• Printing and endpoint support

• Proficiency with:

• Microsoft Office applications

• macOS support

• Antivirus solutions

• VPN and Wi-Fi troubleshooting

• Experience with Microsoft SCCM or similar remote systems management tools.

• Experience using ServiceNow ITSM for Incident and Request Management.

• Strong troubleshooting and problem-solving abilities.

Preferred Qualifications

• Microsoft Certifications and/or ITIL Foundation Certification.
• Experience supporting users in a manufacturing environment.
• Excellent interpersonal skills and attention to detail.
• Ability to manage multiple priorities and projects simultaneously.
• Ability to adapt to changing business needs and work effectively under pressure.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.