Title - Senior Senior It Support Specalist
Location - Mechanicsburg, PA
Onsite interview need
Responsibilities
• Able to coordinate, communicate, document, track progress and status on
initiatives.
• Familiarization with project management concepts
• Responds to management’s special requests for asset information.
• Maintains, tracks, and prepares Chain of Custody documentation for all
end-of-life equipment returned for surplus.
• Prepares surplus equipment for proper disposal in accordance with DGS / PSDC
requirements.
• Recommends and coordinates IT asset replacements, upgrades, and enhancements
schedules.
• Develops, documents, and initiates processes that involve IT asset
installations, relocations, and changes.
• Provides technical guidance on IT assets for procurement documents and agency
requisitions preparation.
• Responds to Service Desk tickets requiring Level 2 asset management attention.
• Provides technical services to analyze, recommend, and implement proposed new
phases of the ServiceNow Asset Management module.
• Processes ServiceNow updates and reconciliations identified through physical
inventory reports returned from the field.
• Provide level 2 troubleshooting and technical problem resolution related to PC
hardware, software and peripherals. Utilizes ServiceNow to identify, track and
resolve issues.
• Utilizes Microsoft Systems Center Configuration Manager to run available
hardware and software reports.
• Create documentation for technical staff and end user.
• Utilizes Microsoft Systems Center Configuration Manager to image laptop and
desktop hardware.
• Familiar with video conferencing platforms, conference room VC setups,
troubleshooting.
• Familiar VMware Virtual Desktop Infrastructure
• Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as
reporting and compliance for Windows modern managed devices.A
American Technology Consulting