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IT Support Partner

TEKsystems c/o Allegis Group

Lexington, KY

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JOB DETAILS
SALARY
$23–$30 Per Hour
SKILLS
Administrative Skills, Analysis Skills, Artificial Intelligence (AI), Asset Management, Business Services, Business Transformation, Candidate Screening, Communication Skills, Construction, Consulting, Cross-Functional, Customer Support/Service, Detail Oriented, Documentation, Fortune 500 Customers, Genetics, Help Desk, Hospital, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Infrastructure Construction, Leadership, Maintain Compliance, Mentoring, Military, Operational Support, Operations Processes, Problem Solving Skills, Process Improvement, Process Management, Record Keeping, Regulatory Compliance, Software Administration, Software Installation, Software Licenses, Software Patches, Team Player, Technical Leadership, Technical Support
LOCATION
Lexington, KY
POSTED
2 days ago
Sr. IT Support Technician

Position Overview

The Sr. IT Support Technician provides advanced technical support and operational leadership for a large, fast-paced environment. This role serves as the primary daytime technical resource, supporting end-user computing, infrastructure initiatives, system deployments, and overall IT operational readiness. The position requires strong technical expertise, excellent communication skills, and the ability to collaborate with cross-functional teams across the organization.
The Sr. IT Support Partner handles escalated troubleshooting, leads frontline support efforts, and manages technical processes such as device imaging, software updates, license administration, and asset tracking. In addition to daily support duties, this role contributes to technical project work, including technology readiness for new construction, infrastructure coordination, and equipment lifecycle planning. A formal degree is not required; equivalent experience or military technical experience is highly valued.

Key Responsibilities

  • Provide advanced troubleshooting for escalated hardware, software, and network issues.
  • Perform device imaging, provisioning, and deployment using enterprise tools.
  • Manage software installations, updates, patches, and license tracking.
  • Maintain accurate asset records and support lifecycle management activities.
  • Assist with technology components of construction, expansion, and infrastructure projects.
  • Coordinate with network, engineering, and facility teams to ensure technology readiness.
  • Document all work thoroughly in the ticketing system following ITIL-aligned processes.
  • Mentor and support second-shift or junior IT staff as needed.
  • Ensure compliance with technology standards, security policies, and operational procedures.
  • Support daily end-user computing needs and provide leadership for frontline support operations.

Required Skills & Attributes

  • Strong technical acumen with the ability to resolve complex issues.
  • Experience with device imaging, provisioning, and deployment workflows.
  • Ability to analyze logs and diagnose issues across multiple applications.
  • Knowledge of access administration and user support processes.
  • Strong communication skills and the ability to work with users at all levels.
  • Ability to collaborate with cross-functional teams and support project-based work.
  • High attention to detail and strong documentation habits.
  • Ability to mentor and guide other support staff.

Preferred Qualifications

  • Experience supporting infrastructure or technology readiness projects.
  • Familiarity with ITIL-aligned processes and service management practices.
  • Experience with asset management and lifecycle planning.
  • Experience in enterprise support environments.
  • Military technical experience or equivalent hands-on IT experience.
Job Type & Location
This is a Contract to Hire position based out of Lexington, KY.
Pay and Benefits
The pay range for this position is $23.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lexington,KY.
Application Deadline
This position is anticipated to close on May 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About the Company

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TEKsystems c/o Allegis Group