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IT Support Engineer Manufacturing, Labs & Logistics (MLL)

ICONMA, LLC

Raritan, NJ

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JOB DETAILS
SALARY
$29.29–$34.29 Per Hour
SKILLS
1st Level Support, Apple iMac, Change Management, CompTIA Network+, Computer Science, Corrective Action, Customer Satisfaction, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Collection, Desktop PC, Document Scanners, Documentation, Equipment Replacement, Ethernet, GxP, Hardware Repair, Health Plan, IT Service Management (ITSM), Identify Issues, Incident Management, Information Technology & Information Systems, Information Technology Consulting, Laptop PC, Linux Operating System, Logistics, Manufacturing, Metrics, Microsoft Windows Operating System, Network Administration/Management, Network Attached Storage (NAS), Network Connectivity, Network Integration, Network Routing, Network Support, Network Switching, On Site Support, Preventative Maintenance, Printers, Problem Solving Skills, Procedure Development, Project Execution, Radio Frequency, Root Cause Analysis, Sales/Support Engineering (SE), Service Level Agreement (SLA), Software Administration, Symantec NetBackup, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Wireless Communications
LOCATION
Raritan, NJ
POSTED
25 days ago
Our Client, an IT Services and Consulting company, is looking for an IT Support Engineer – Manufacturing, Labs & Logistics (MLL) for their Raritan, NJ location.
 
Responsibilities:
  • Provide on-site technical support for manufacturing and office IT systems, including desktops, laptops, printers, scanners, RF guns, MLL PCs, and other site-standard devices
  • Execute incident and request fulfilment activities, including diagnosis, troubleshooting, resolution, and escalation in line with defined SLAs and procedures
  • Support Reliability / Total Lifecycle Management (TLM) activities by performing preventative maintenance, equipment replacements, and lifecycle refresh tasks as scheduled
  • IT Equipment integration with AD, Network, NAS.
  • Assist with incident management and root cause analysis (RCA) by collecting data, performing first-level troubleshooting, and implementing corrective actions
  • Deliver application support by resolving common issues, coordinating with application owners for complex problems, and validating fixes at the site level
  • Participate in local project execution, including installations, upgrades, migrations, testing, and post-implementation support
  • Perform field services activities, including IMAC (Install, Move, Add, Change), hardware break/fix, spares handling, and vendor coordination
  • Knowledge of IT infrastructure including wired and wireless network connectivity, printers, scanners, RF devices, servers, and storage
  • Maintain accurate ticket updates, asset records, and knowledge documentation in approved TS systems
  • Follow all security, compliance, validation, and change management processes
  • Provide first-level network support for site connectivity issues
  • Understand and troubleshoot network fundamentals including TCP/IP, DNS, DHCP, Ethernet, wireless networking, and basic routing and switching
  • Assist with switch port activations, cable tracing, and device connectivity validation
  • Coordinate with centralized network teams for escalations
  • Network + Certified preferred or equivalent hands-on networking experience
  • Incidents and requests resolved within SLA
  • Mean Time to Repair (MTTR)
  • First-time fix rate and reduction in repeat incidents
  • Accuracy and completeness of ticket documentation
  • Preventative maintenance tasks completed on schedule
  • Audit readiness and compliance adherence
  • End-user satisfaction metrics
 
Requirements:
  • Associate or bachelor’s degree in information technology, Computer Science, Engineering, or equivalent experience
  • 2–5 years of experience in onsite or field technical support, preferably in a manufacturing environment
  • Hands-on experience with Windows-based systems; basic Linux exposure preferred
  • Must have GxP environment experience
  • Knowledge of NetBackup & Rubrik
  • Working knowledge of ITSM tools and endpoint management
  • Experience supporting RF devices, scanners, printers, and shop floor PCs
  • Years of Experience:   10.00 Years of Experience
 
Why Should You Apply?

About the Company

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ICONMA, LLC