$52,708.50–$65,812.50 Per Year
Analysis Skills, Applications Security, Asset Management, Billing, Cellular Telephone, Childcare, Coaching, Compensation and Benefits, Computer Firmware, Computer Maintenance, Computer Science, Customer Support/Service, Dental Insurance, Desktop Administration, Desktop Hardware, Equipment Maintenance/Repair, Flexible Spending Accounts, Health Insurance, Help Desk, Identify Issues, Incentive Programs, Information Technology & Information Systems, Legal, Life Insurance, Management of Information Systems/Technology (MIS), Military, Mobile Devices, Peripheral Hardware, Procurement Management, Software Development Lifecycle (SDLC), Software License Management, Technical Support, Tuition Fees, Vision Plan
Job Description
Department: IMTO
Sub-Department: Service Desk & Desktop Support
Location: Main Courthouse- East Wing
Address: 1 Courthouse Sq, Carlisle, PA 17013
Pay Grade: 110
Salary: $52,708.50 - $65,812.50 (depending on experience)
FLSA Status: Exempt
Employment Status: Full Time
Reports to: Senior IT Manager- Service Desk & Desktop Support
Supervises: N/A
Job Summary:
To support, install, configure, monitor, and maintain desktop hardware and software, provide 2nd-tier Service Desk support, and manage mobile devices.
Essential Job Functions:
- Provide Tier 2 support for the Service Desk through phone and field operations.
- Support and maintain desktop hardware and peripherals, including lifecycles, driver/firmware updates, and functional troubleshooting.
- Maintain and support end user software through license management, application lifecycle, security updates, version/feature updates, and compatibility verification.
- Manage and maintain mobile phones and data devices through procurement, asset management, billing, and troubleshooting.
- Maintain and support the Service Desk management applications and systems.
- Work with the Bureau of Elections in support of Election Day processes.
- Participate in training, seminars, and meetings as required.
- Perform other related duties and assignments as required.
Minimum Requirements to Perform the Work:
Education:
- Associate’s degree in Information Technology, Computer Science, or related field is required.
- Certifications or 5-10 years of work experience in technical support or information technology will be considered.
Work Experience:
- 2-4 years of work experience in a technical support role.
Company Description
Mission Statement:To provide impactful and essential county services in the most effective, courteous, and financially responsible manner possible.
We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!
TECHNOLOGY SUPPORT/ISSUES WITH APPLYING:
If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at support@keldairhr.com or Cumberland County Human Resources at humanresources@cumberlandcountypa.gov.
EMAIL CONFIRMATION:
If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.
Benefits
Medical Benefits:
- Capital Blue Cross Medical Insurance
- Health Savings Account
- Wellness program with wellness incentives
- Capital Blue Cross Vision Insurance
- United Concordia Dental Insurance
Retirement Benefits:
- County Retirement Pension
- 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
- Fully vested after 5 years of credited service
- Normal Retirement Options:
- Age 55 with 20 years of credited service
- Age 60 with any amount of credited service
- Voluntary 457b Deferred Compensation Plan
- Military Time Buy Back Options
Paid Time Off:
- Vacation
- 10 days per year, accrued per pay period (Non-Exempt)
- 15 days per year, accrued per pay period (Exempt)
- Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
- Personal
- 3 Personal days per year, pro-rated based on starting date
- Sick
- 5 Sick days per year, pro-rated based on starting date
- 12 Paid County Holidays
- No waiting period to receive paid holidays
Additional Benefits:
- Educational Assistance
- 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
- Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
- Employee Assistance Program
- Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
- Flexible Spending Account
- Dependent Care Account
- Short Term Disability
- Long Term Disability
- Life Insurance