IT STATEWIDE ASSOCIATE ENGINEER 1-4 (OTS/DCO)

IT STATEWIDE ASSOCIATE ENGINEER 1-4 (OTS/DCO)

Salary

Depends on Qualifications

Location

Baton Rouge, LA

Job Type

Classified

Job Number

OTS 072726C ERG

Department

Division of Administration-Office of Technology Services

Opening Date

07/27/2026

Closing Date

8/10/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Data Center Operations Section. Req. 223370

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the States investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

This is a high-level technical support position requiring the ability to provide technical leadership in the implementation and management of complex messaging and directory services systems. The incumbent will possess advanced, specialized skills in messaging and/or directory services related products. The nature of the work is highly complex and requires a deep understanding of people, processes and technology within the context of a large enterprise and government environment. The incumbent is required to have in-depth planning, design and analysis skills. The incumbent may be required to coordinate and serve as liaison with multiple vendors for in-house and outsourced messaging or directory services related initiatives.

The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

• Overseeing the state's capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Minimum Qualifications

Two years of experience in information technology; OR

Six years of full-time work experience in any field; OR

An associates degree in information technology; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Assumes lead responsibility for the day-to-day administration and maintenance of messaging and/or directory services for multiple state agencies supported by the Office of Technology Services (OTS).
• Coordinates the installation, maintenance and modification of vendor-supplied software for messaging or directory services related products, which is critical to business functions and may require after-hours scheduling due to extensive availability requirements.
• Recommends and implements standards, policies, and procedures related to messaging and/or directory services for an enterprise messaging system and directory service.
• Consults regularly with vendors concerning software and/or hardware problems, resolutions and system performance.
• Advises and consults with end-users, administrators, technical support personnel and consultants, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software performance.
• Assists in the consolidation of all messaging and/or directory service environments within the scope of the State IT consolidation effort. Provides problem analysis and specialized technical expertise to end-users, administrator, technical support personnel and management consultants. Mentors lower level team members. Facilitates knowledge transfer and training.
• Identifies and analyzes current and future needs and requirements in the area of messaging and/or directory services for the Division of Administration and other departments supported by OTS staff. Reviews software products and interfaces with vendors as needed. Monitors and updates procedures, documentation, and change management logs in accordance with OTS guidelines.
• Provides problem determination for incident reports by the user community for the various departments pertaining to messaging and/or directory services. This includes hardware and software problems in the messaging or directory services environment and/or related systems. Follows up with users when necessary.
• Advises and consults with management at multiple state agencies on acquisitions, capacity planning, problem diagnosis, technology advancements and trends. Studies and reviews technical documents, literature and trade publications in the field of Information Technology and Management.
• Performs all other tasks, special projects, analysis, studies and plans as directed.

Position-Specific Details:

Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Career Progression: This position may be filled as an IT Statewide Associate Engineer 1, 2,3 or 4, depending on the level of experience of the selected applicant.

Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal governments E-Verify system.

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

Email:Erica.Gay@la.gov

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

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Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm