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IT Specialist

Protingent

Woodland, WA

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JOB DETAILS
SALARY
$65,000–$80,000 Per Year
SKILLS
Aerospace and Defense, Artificial Intelligence (AI), Clean Technologies, Computer Skills, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), ERP (Enterprise Resource Planning), Equipment Maintenance/Repair, Establish Priorities, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Internet/IP Telephony, Maintenance Services, Management of Information Systems/Technology (MIS), Medical Equipment, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft Windows Server, Network Switching, Process Management, TCP/IP (Transmission Control Protocol/Internet Protocol)
LOCATION
Woodland, WA
POSTED
4 days ago
Position Title: IT Specialist

Position Description: Protingent Staffing has an exciting Direct Hire IT Specialist opportunity located in Woodland, WA.

Job Responsibilities:
  • Provide first point of contact for all IT related incidents and service requests
  • Ensure all support activities are logged, managed and maintained via the IT service management platform
  • Prioritize and manage workload to ensure the most effective support is provided to the business and customers
  • Proactive monitoring, error logging, fault tracking and problem management to ensure optimum service availability
  • Perform IT daily checks ensuring results are fully documented issues arising are logged, resolved or escalated where necessary
  • Manage fundamental IT processes such as starter/leaver, equipment and service provisioning.
  • Ensure all requirements and guidelines from head office are followed and implemented.

Job Qualifications:
  • Strong knowledge of ERP system required (Syspro experience preferred).
  • 2 years+ of network and help desk experience
  • Excellent customer service skills
  • Previous exposure to a busy service desk environment
  • Excellent grasp of IT infrastructure and networking fundamentals (DNS, DHCP, TCP/IP, Switching, Routing)
  • Good working knowledge of Microsoft technologies (Office 365, Windows Server, AD, Exchange, Office)
  • Exposure to IPT or UC environments
  • Able to demonstrate excellent problem diagnosis and troubleshooting skills
  • Able to perform well under pressure and deliver to agreed timescales.

Job Details:
  • Job Type: Direct Hire
  • Location: Woodland, WA.
  • Salary Expectation: $65K-$80K.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

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Protingent