IT Specialist

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

Position Title: IT Specialist

Position Description: Protingent Staffing has an exciting Direct Hire IT Specialist opportunity located in Woodland, WA.

Job Responsibilities:

• Provide first point of contact for all IT related incidents and service requests
• Ensure all support activities are logged, managed and maintained via the IT service management platform
• Prioritize and manage workload to ensure the most effective support is provided to the business and customers
• Proactive monitoring, error logging, fault tracking and problem management to ensure optimum service availability
• Perform IT daily checks ensuring results are fully documented issues arising are logged, resolved or escalated where necessary
• Manage fundamental IT processes such as starter/leaver, equipment and service provisioning.
• Ensure all requirements and guidelines from head office are followed and implemented.

Job Qualifications:

• Strong knowledge of ERP system required (Syspro experience preferred).
• 2 years+ of network and help desk experience
• Excellent customer service skills
• Previous exposure to a busy service desk environment
• Excellent grasp of IT infrastructure and networking fundamentals (DNS, DHCP, TCP/IP, Switching, Routing)
• Good working knowledge of Microsoft technologies (Office 365, Windows Server, AD, Exchange, Office)
• Exposure to IPT or UC environments
• Able to demonstrate excellent problem diagnosis and troubleshooting skills
• Able to perform well under pressure and deliver to agreed timescales.

Job Details:

• Job Type: Direct Hire
• Location: Woodland, WA.
• Salary Expectation: $65K-$80K.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.