Analysis Skills, BGP, Business Strategy, CompTIA Security+, Computer Maintenance, Computer Security, Customer Relations, Customer Service Systems, Customer Support/Service, Desktop Administration, DoD Clearance, EIGRP (Enhanced IGRP), Establish Priorities, Hardware Configuration Management, Hardware Installation, Hardware Repair, Hardware Upgrades, Help Desk, Hubs, IP (Internet Protocol), IPv6, IT Requirements, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Microsoft Product Family, Microsoft Windows Operating System, NAT (Network Address Translation), Network Performance/Analysis, Network Routers, Network Software, Network Support, Network Switching, Network System Hardware, Network Systems, On Site Support, Performance Analysis, Performance Metrics, Problem Solving Skills, Product/Service Launch, Project Planning, Requirements Management, Resolve Customer Issues, Routing Protocols, Secret Clearance, Security Clearance, Server Hardware, Software Upgrades, Strategic Planning, System Integration (SI), Systems Maintenance, United States Citizen, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), Wireless Communications, Workstation Hardware