IT Specialist

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Administration of IT software, firewalls, phone systems, mobile devices, and other software
• Support setting up devices and email clients, tablets, mobile phones, and computers
• Understanding of virtual desktop environment and remote desktop technology
• Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
• Troubleshooting skills with an effective customer service orientation
• Assist employees with computer or IT-related issues
• Identify, report, and respond to potential cybersecurity threats
• Set up advanced network firewalls and switches
• Identify, troubleshoot, resolve, and document end-user system issues and requests
• Ensure requests are resolved promptly and with high-quality results
• Organize, prioritize, and meet deadlines
• Provide technical documentation for configurations and procedures
• Collaborate with tech support from vendors such as internet providers, cloud solutions, and consultants
• Research, design, and deploy new solutions required by end-users
• Adhere to and demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership
• Other duties as assigned by leadership

KNOWLEDGE, SKILLS, AND ABILITIES

• Experience in the set-up, configuration, and use of computer hardware, software, and networks
• Ability to communicate technical issues to technical and non-technical employees
• Quick analytic response to resolve issues
• Self-motivated and willing to learn, as well as always find solutions
• Able to work in a fast-paced environment
• Advanced knowledge using all office software (Word, Excel, Outlook, etc.)
• Advanced understanding of Cloud Solutions & Cloud Computing
• Knowledge of wireless networks, setup, maintenance, and troubleshooting
• Proficiency in Microsoft Office products, especially Word, Excel, PowerPoint, and SharePoint
• Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
• Proficient in troubleshooting and supporting Windows servers, Office 365, office software, and cloud-based systems
• Experience providing remote support via phone and remote-control applications
• Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment
• Willing to learn and adapt to new technologies, computer systems, and other technologies when looking to expand your knowledge and career
• Troubleshooting skills with an effective customer service orientation

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish)
• One year of experience and demonstrated proficiency with web-based database program(s).
• Bachelor’s degree in computer science or information science
• Strong administrative, organizational, and coordination skills
• Self-starter with diligent work ethic and proven dependability
• Outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy
• Sound business ethics, including the protection of proprietary and confidential information
• Ability to complete tasks while demonstrating attention to detail to produce high-quality work products.
• Excellent communication, personal and presentation skills

PHYSICAL ENVIRONMENT/CONDITIONS

• Office cubicle or shared office environment, with moderate level of interaction and office noise.
• Ability to work seated at workstation for minimum of four hours per day, with intermittent standing,walking, bending, and stooping
• Visual acuity and hand dexterity to work with computer systems (monitor, keyboard), reports, and other data sources, reading/entering/processing data and figures
• Ability to use basic office equipment, including computer, fax machine, printers, copier/scanner, adding machine