Job Summary We are currently seeking to add a talented IT Specialist to our Knoxville Team. This role will provide both onsite and remote technical support to our customers throughout the Southeast.Must possess high level of customer service and technical troubleshooting abilities.Experience with a wide array of copier vendors and networks preferred.This is a customer facing position so strong communication skills are a mustOur team works from the office no work from home available at this time.This is a direct hire opportunity.Primary Responsibilities - Accurately diagnose and repair copier equipment applications and accessories by providing both onsite and remote technical support to customers via phone email and remote access tools. -Logging on to customer networks and user desktops as needed to diagnose and repair issues -Collect information and lead users through diagnostic procedures to determine issue. -Supports SoftwareHardware on equipment such as Scanners Copiers Printers Monitors and other peripherals. -Escalate technical and customer issues to management as needed. -Accurately log and track calls using ticket database while maintaining history records and related problem documentation. -Performs installation configuration testing troubleshooting and repair of endpoint devices and software. -Trains and orients users on the use of hardware and software. -Analyze and evaluate incident reports and make recommendations to reduce incident rate. -Provide energetic and enthusiastic customer services while maintaining a high level of customer satisfaction. -Work closely with members of the IT Team on a wide range technology projects and other duties as assigned. -Must be able to lift 50lb. -Must have reliable transportation. -A or Technical or Associates degree required.· A fun and positive work environment. · Competitive pay with opportunity for professional growth within the organization. · 401Kplanwith matching company contribution. · Outstanding benefits package including medical dental vision and life insurance. · Generous holiday and paid time off schedules. · Use of ServiceVehicles.. · Comprehensive training including classroom hands on and self-paced online learning.