IT Specialist III

TITLE: IT Specialist III

POSITION OBJECTIVE: This position exists to provide frontline technical support and assist with the administration, maintenance, and continuous improvement of the organization's IT systems, infrastructure, cybersecurity, and cloud services. The IT Specialist III supports end users, helps maintain secure and reliable technology operations and contributes to automation and AI initiatives while developing technical expertise in an enterprise IT environment. The IT Specialist III is responsible for advanced technical support, systems administration, cloud infrastructure management, cybersecurity operations, and IT automation initiatives. This role requires an experienced IT professional capable of independently managing complex technical environments, leading projects, mentoring junior staff, and driving operational improvements across the organization.

QUALIFICATIONS:

Bachelor's degree in information technology, computer science, cybersecurity, or related field preferred4 - 7+ years of progressively responsible IT experienceStrong experience with Microsoft 365, Active Directory, Entra ID, Intune, Azure, networking, and systems administrationExperience supporting enterprise infrastructure, cybersecurity, and cloud environmentsProficiency with scripting and automation tools such as PowerShell or PythonExperience with virtualization, backup solutions, endpoint management, and security tools preferredStrong analytical, troubleshooting, organizational, and communication skillsAbility to independently manage projects and prioritize multiple responsibilitiesRelevant certifications such as CompTIA, Microsoft, Azure, or cybersecurity certifications are a plusEnsure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessaryCapable of effectively managing job-related stress and fostering productive workplace interactions

JOB RESPONSIBILITIES:End-User Support

Provide advanced technical support for desktops, laptops, printers, phones, VPN, and Microsoft 365 applicationsTroubleshoot and resolve complex hardware, software, network, and access-related issuesLead onboarding/offboarding processes and user account administrationDevelop and deliver technical documentation and end-user trainingServe as escalation point for critical technical issues

Infrastructure & Cloud

Administer Active Directory, Entra ID, and Intune for enterprise user and device managementManage Azure infrastructure, cloud services, and DevOps-related environmentsMonitor, maintain, and optimize network infrastructure including routers, switches, and firewallsAnalyze network logs and system performance to improve reliability and securityManage server infrastructure including backups, patching, updates, and disaster recovery planningLead infrastructure, network, firewall, and cloud implementation projectsCoordinate with vendors, managed service providers, and cross-functional IT teams

Cybersecurity

Support enterprise cybersecurity operations including monitoring, phishing prevention, MFA enforcement, endpoint protection, and compliance initiativesImplement and maintain security policies, procedures, and technical safeguardsParticipate in incident response, vulnerability remediation, and security auditsPromote cybersecurity awareness and best practices throughout the organization

Automation & AI

Develop automation scripts to support IT operations, reporting, and system administrationAssist with AI-related initiatives including evaluation, implementation, and management of generative AI platformsSupport automation and workflow improvement initiatives utilizing AI technologies

General

Maintain accurate IT asset inventory, system documentation, and operational proceduresMentor junior IT staff and provide technical guidanceParticipate in strategic IT planning and continuous improvement initiativesProvide occasional after-hours support for maintenance, upgrades, or critical incidentsStay up to date with emerging trends and technologies in the IT fieldPerform other duties as assigned

PHYSICAL ACTIVITY REQUIRED FOR THIS POSITION:

Ability to lift and move IT equipment when needed