IT Specialist III

Bath Iron Works Corp

ME

JOB DETAILS
SKILLS
Analysis Skills, Atlassian JIRA, Benchmarking, Best Practices, Business Analysis, Business Case, Business Development, Business Model, Business Operations, Business Processes, Business Skills, Business Solutions, Business Support, Communication Skills, Computer Science, Computer Systems, Consulting, Continuous Improvement, Contract Approval, Contract Management, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Documentation, Embedded Systems, Government, IT Requirements, Information Technology & Information Systems, Information Technology Consulting, Internet Security, Interpersonal Skills, Knowledge Management, Leadership, Logistics, Management of Information Systems/Technology (MIS), Manufacturing, Multitasking, Negotiation Skills, Operating Systems, Operations Management, Organizational Development/Management, Process Improvement, Process Management, Process Modeling, Purchasing/Procurement, Quality Management, Relationship Management, Requirements Management, Research & Development (R&D), Safety Process, Safety Standards, Safety/Work Safety, Sales Management, ServiceNow, Strategic Planning, Systems Maintenance, Technical Leadership, Technical Strategy, Technical Support, User Interface/Experience (UI/UX), Vendor/Supplier Evaluation
LOCATION
ME
POSTED
9 days ago

Job Description

This is a year-round position located in Bath, Maine with onsite requirements. This is primarily a first shift position, with some limited required communication and support across other shifts. The IT Specialist works on the Client Service Management (CSM) team and acts as the primary liaison between the BIW business units and BIW Information Technology (IT). Operating within the BIW Business Operating System (BOS) framework, the IT Specialist will translate client objectives and requirements into actionable IT initiatives. This position is responsible for managing overall client relationships, ensuring high levels of satisfaction, and driving superior end-user experience through a blend of technical knowledge, strong interpersonal skills, and business acumen.

Ideal Candidate Profile:

Success in this multifaceted role requires a blend of technical knowledge, strong interpersonal skills, and business acumen to ensure IT functions as an effective and integrated partner to the business units it supports. This includes leveraging a deep understanding of both IT capabilities and business needs to bridge gaps and simplify complex processes in a continuous effort to improve end user experience. This position is ideal for continuous learners who are eager to grow and contribute to technology-driven improvements across the organization

Key Responsibilities Safety Leadership:

  • Support and follow BIW IT safety policies and procedures.
  • Help Promote a culture of proactive safety awareness and accountability across the team.
  • Ensure safe workplace conditions and compliance with government and company safety standards.

Program Execution:

  • Relationship Management: Act as the single point of contact and trusted advisor for supported business units, facilitating seamless communication and acting as a vital conduit between business and IT leadership.
  • Communication & Influence:Effectively communicate and negotiate with all levels of management in both business and IT, presenting clear, concise business cases and recommendations for process and product enhancements.

Business & IT Support

  • Assist with communication between business units and IT teams, helping ensure information flows clearly and accurately.
  • Help gather basic business requirements and document user needs for new or updated systems.
  • Participate in discussions about technology improvements, offering observations and assisting more senior staff with research and options.

Operational Management:

  • Consulting & Planning:Operate as an embedded IT consultant to business units, reviewing project documentation and actively participating in the long-range strategic planning for technology implementations across the organization.
  • User Advocacy & Accessibility: Ensure users can seamlessly access and work within their applications and IT technology, serving as an advocate for user accessibility and ease-of-use in all new and existing systems.
  • Manage IT Contracts: support management of IT contracts within assigned business units, ensuring alignment with current and projected usage before annual renewal. Collaborate closely with business units and the procurement team to update contract terms as necessary. Facilitate contract approval workflow.
  • Oversee Major Purchases: Coordinate IT purchase requests for business units, guiding them through procurement, multi-level delegation of authority approvals, receiving logistics, and successful implementation. Gain experience to transition to oversight of major IT purchases.
  • Best Practice & Benchmarking: Benchmark IT best practices through collaboration with industry consultants and internal business units to ensure the organization remains at the forefront of technological efficiency and effectiveness.

Team Collaboration and Communication:

  • IT Initiative Development: Collaborate within the established IT and cybersecurity frameworks to develop actionable IT initiatives, including specific projects and product enhancements.
  • Communication & Influence: Effectively communicate and negotiate with all levels of management in both business and IT, presenting clear, concise business cases and recommendations for process and product enhancements.

Stakeholder Engagement and Business Development:

  • Business Analysis & Solution Development: Participate in or facilitate critical activities including business process modeling, comprehensive requirements definition, vendor evaluation, solution research, and development efforts.

Continuous Improvement:

  • Process Simplification & Efficiency:Actively strive to simplify processes by understanding both the technical landscape of IT and the operational realities of the business units, identifying bottlenecks and streamlining workflows to enhance overall efficiency while improving accuracy and quality. Responsible for documenting processes to be shared among IT and to be used when interfacing with customers.
  • Business Operating System: Champion BOS principles and productivity enhancements across IT operations.
  • Process Management: Help maintain process documentation used by IT and business partners. Contribute to efforts that simplify processes and improve efficiency, especially by identifying bottlenecks or user pain points.
  • Knowledge Management: help create and maintain documentation, organize shared information, and ensuring teams have access to accurate, up-to-date materials.

Required/Preferred Education/Training

  • BS in Business, Engineering, Computer Science, or related field; or equivalent combination of education and experience is required.
  • 3-5 years' experience with IT, Engineering, business operations, or systems development required.

Required/Preferred Experience

  • Excellent communication, analytical, facilitation, influencing, and negotiation skills are required.
  • Proficiency in the use of technology and computer systems required.
  • Shipbuilding or manufacturing experience preferred.
  • Experience with Jira, ServiceNow & Smartsheet is a plus, but not required.
  • Ability to work independently and handle multiple projects or assignments with competing priorities desired.

About the Company

B

Bath Iron Works Corp

Shipbuilding has been a way of life along the Kennebec River in Bath, Maine, since 1762, when the sailing ship Earl of Bute was launched on the site of present day Bath. The Bath Iron Works (BIW) shipyard, located on the west bank of the Kennebec, just south of downtown Bath, is the namesake of an iron foundry established in 1826.

Brevet General Thomas W. Hyde, US Army (Ret) took over the foundry in 1865, following service with the 20th Maine Regiment during the Civil War. Nearly two decades later, he incorporated his diversified marine business interests as Bath Iron Works, Limited in 1884, before expanding into shipbuilding with the acquisition of the Goss Marine Iron Works in 1888.The first BIW-built vessel was a coastal passenger ship named Cottage City built for the Maine Steamship Co. Since the completion of Hull #1 in 1890, BIW has been awarded more than 425 shipbuilding contracts, including 245 military ships (mostly destroyers and frigates for the US Navy) and over 160 private yachts and commercial vessels. BIW became a wholly-owned subsidiary of General Dynamics in September 1995.

In terms of modern US Navy surface combatant programs -- ones where BIW ships are still in service -- the Lead Ship construction contract for the Oliver Hazard Perry (FFG 7) Class of guided missile frigates was awarded to BIW in 1973, and 24 of these surface combatants were delivered over the next 15 years.

In 1982, the Navy selected BIW as second-source shipbuilder for the Ticonderoga (CG 47) Class of AEGIS guided missile cruisers. The company went on to win contracts for eight of these warships, delivering the final one in 1993. In 1985 BIW won the competition for detail design and construction of USS Arleigh Burke (DDG 51) , the Lead Ship for the Navy's newest, most capable class of AEGIS guided missile destroyers. BIW has delivered the lead ship and 30 follow ships, with delivery of the final follow ship under the most recent contract expected in 2011. The US Navy has announced that it will acquire further Arleigh Burke class vessels during the next decade.

Under General Dynamics' ownership, BIW solidified its industry leadership position by teaming with the City of Bath and the State of Maine to support a long-term capital investment plan. With the first phase of modernization completed in 2001, BIW began building ships in its new state-of-the-art facility. These improvements ($320 million so far) enable the company to offer unprecedented productivity, quality and affordability to our customer. Further applications of lean manufacturing techniques and advanced modular construction are planned, and the yard has switched to 3D computer-aided design for its latest ships. BIW is building the first of the DDG 1000 class of destroyers, Zumwalt, using these advanced technologies.

BIW is a yard with a history, and a bright future. Throughout Navy circles - and especially with their current and former crews - it's generally recognized that 'Bath Built Is Best Built' a phrase first heard in the early 1900s, and every bit as true today as when it was first said.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Aerospace and Defense
FOUNDED
1826
WEBSITE
https://www.gdbiw.com/