IT Specialist II

TITLE: IT Specialist II

POSITION OBJECTIVE: This position exists to provide daily technical support and assist with maintaining stable, secure, and efficient IT and cybersecurity operations for corporate and affiliate locations. The role supports end users, infrastructure improvements, cloud services, cybersecurity initiatives, and ongoing IT projects to help ensure business continuity and operational efficiency. The IT Specialist II provides frontline technical support and assists with the administration of IT systems, infrastructure, and cybersecurity initiatives. This role is ideal for a recent graduate or early-career IT professional with internship, or hands-on technical support experience. The position supports end users, cloud services, networking, automation initiatives, and security best practices while developing broader enterprise IT skills.

QUALIFICATIONS:

Bachelor's degree in information technology, computer science, cybersecurity, or related field preferred0-3 years of IT experience, including internships, campus IT support, or related hands-on experienceBasic understanding of Windows operating systems, networking concepts, Microsoft 365, and cloud technologiesFamiliarity with Active Directory, Entra ID, Intune, or Azure preferredExposure to scripting languages such as PowerShell or Python is a plusStrong troubleshooting, communication, and customer service skillsAbility to learn quickly and work effectively in a team environmentEnsure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessaryCapable of effectively managing job-related stress and fostering productive workplace interactions

JOB RESPONSIBILITIES:End-User Support

Provide technical support for desktops, laptops, printers, phones, VPN, and Microsoft 365 applicationsTroubleshoot hardware, software, network, and user access issuesAssist with onboarding/offboarding and account administrationProvide technical training and documentation to end usersEscalate complex issues to senior IT staff as needed

Infrastructure & Cloud

Assist in administering Active Directory, Entra ID, and Intune for user and device managementSupport Azure infrastructure, cloud services, and DevOps-related activitiesAssist in monitoring and maintaining network infrastructure including routers, switches, and firewallsSupport server maintenance activities including updates, backups, and disaster recovery tasksParticipate in infrastructure and network improvement projectsCoordinate with IT vendors and internal teams when necessary

Cybersecurity

Assist with IT security monitoring, phishing prevention, MFA enforcement, and endpoint protectionSupport implementation of security policies and compliance initiativesParticipate in cybersecurity awareness and IT security best practices

Automation & AI

Assist in developing automation scripts for IT operations and reportingSupport AI-related initiatives including evaluation and implementation of generative AI platformsParticipate in workflow improvement initiatives utilizing automation and AI technologies

General

Maintain IT asset inventory and technical documentationProvide occasional after-hours support for maintenance or critical issuesPerform other duties as assignedStay up to date with emerging trends and technologies in the IT field

Other duties as assigned by supervisor

PHYSICAL ACTIVITY REQUIRED FOR THIS POSITION:

Ability to lift and move IT equipment when needed