IT Specialist

Resonant is seeking a IT Specialist to serve as a technical authority and operational leader within the IT function. This role significantly exceeds traditional helpdesk responsibilities and is responsible for advanced troubleshooting, systems support, process ownership, and continuous improvement across IT services.

The IT Specialist partners acts as an escalation point, drive operational excellence, and ensure reliable, scalable IT support for a demanding engineering organization. This role supports both local and remote internal users and may require occasional evening or weekend work to support maintenance, upgrades, or critical incidents.

On-site from Goleta, CA

• Act as the escalation point for complex or recurring IT issues, owning resolution from diagnosis through long‑term fix
• Provide advanced technical support and system administration across end‑user environments, hardware, applications, networks, and access controls
• Analyze incident trends and system performance to identify root causes and implement preventative improvements
• Own IT onboarding/offboarding, asset and license management, and lifecycle oversight for systems, hardware, and access
• Lead IT documentation and knowledge management, including SOPs, onboarding guides, and internal resources
• Support infrastructure, security, and application initiatives (upgrades, audits, migrations, incident response) in collaboration with cross‑functional teams
• Coordinate local office IT and facilities‑related technology needs (AV, conference rooms, connectivity, vendors)

• Extensive experience in IT support, desktop support, or systems support roles with demonstrated progression in scope and responsibility
• Proven ability to independently troubleshoot and resolve complex technical issues across multiple systems and platforms
• Experience operating in fast‑paced, technical environments supporting both on‑site and remote users
• Strong written and verbal communication skills, with the ability to translate technical issues into clear, actionable guidance for non‑technical stakeholders
• Demonstrated ability to manage ambiguity, prioritize competing demands, and make sound technical judgment independently
• High level of professionalism, accountability, and customer‑service orientation

• Experience using ConnectWise or comparable enterprise ticketing/helpdesk platforms
• Strong expertise in Windows environments and Microsoft Active Directory
• Hands‑on experience with virtualization platforms (VMware and/or Hyper‑V)
• Operational experience with Microsoft 365 and Azure environments
• Exposure to AWS in a support or operational context
• Familiarity with Jira, Confluence, and Smartsheet
• Experience with Datto backup solutions and Sophos security products (AV/VPN)
• Knowledge of FlexLM or similar license management systems

Domestic travel between California offices is required. 

• Comprehensive
• Generous Paid Time Off including paid holidays and floating holidays.
• 401(k) employer match on retirement planning.
• Hybrid working schedule for eligible positions.
• Tuition reimbursement on approved programs.
• Flexible and health spending accounts.
• Talent Development program. 

Minimum Salary: $80,000

Maximum Salary: $120,000

We consider various factors in determining actual pay, including your skills, qualifications, experience, and location