IT Specialist 1

ABOUT THE BELLINGHAM HOUSING AUTHORITY:

The Bellingham Housing Authority (BWCHA), an independent municipal organization, is a high performing leader in affordable housing. BWCHA offers opportunities for people to thrive by ensuring access to quality, affordable homes. Our vision is that every person has the opportunity to live in a safe, secure, affordable home.

We are recruiting for a talented, detail oriented, and service focused part-time (20 hours per week) IT Specialist I (ITS 1). This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to the highest standards in public service.

JOB SUMMARY: 

Under the supervision of the Director of Information Technology, the ITS 1 serves as the initial point of contact for staff, providing excellent customer service and supporting a wide range of technical solutions. This entry-level role focuses on Tier 1 helpdesk support, basic cloud administration, and ensuring end-users have the operational tools they need to succeed.

ESSENTIAL JOB FUNCTIONS:

• Serves as the primary point of contact for day-to-day technical support of hardware and software issues.
• Gathers and analyzes information about users’ issues to facilitate the operation, configuration, and customization of assigned products.
• Assists with navigating application menus, including remoting into staff computers when needed using modern remote monitoring and management (RMM) tools.
• Troubleshoots basic network connectivity issues for local and remote employees on the corporate network.
• Performs basic Microsoft 365 administration, including user account creation and password resets.
• Manages staff computers, cell phones, and tablets utilizing Mobile Device Management (MDM) platforms.
• Develops and sustains a productive, customer-centric relationship.

QUALIFICATIONS:

Knowledge, Skills, and Abilities

• Ability to provide exceptional customer service with a courteous, compassionate, and tactful manner.
• Demonstrated ability to learn new technologies, applications, processes, and concepts.
• Basic understanding of networking and active directory environments.
• CompTIA A+, Network+, or Security+ certification preferred.
• Ability to maintain confidentiality and punctual attendance.

Education and Experience:

• High school diploma or equivalent required.
• 2 Year technical degree or equivalent preferred.

Physical

This position works primarily in an office environment and requires the ability to lift 50 pounds.

Mental

It is essential that this incumbent be capable of performing simultaneous technical and analytical tasks. Incumbent must be able to maintain records in a neat and accurate manner. The incumbent must be able to apply a broad array of standard operating procedures. Have the ability to get along with others effectively; to participate as a team member. Have the capacity to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Salary and Benefits

• Salary Range: $27.31 - $35.96/hourplus exc. benefit/retirement package
• Medical, Dental, and Vision (Employee only)
• Life Insurance
• Long-Term Disability
• Washington State Public Employees’ Retirement System (PERS)
• 12 Holidays and 2 Personal Holidays (Pro-rated for part-time)
• Generous Vacation and Sick Leave Accruals
• Employer $95 Monthly Contribution to VEBA Account
• 20 Hour Work Week