DescriptionAt LMT Technology Solutions (www.LMTtech.com), our mission is to help organizations thrive by ensuring their technology is secure, reliable, and aligned with their business objectives. We Lead, Manage, and Transform our clients' technology environments by delivering solutions that empower them to leverage technology with confidence, allowing them to focus on growing their business. As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services, including managed IT, co-managed IT, professional services, cybersecurity, cloud solutions, and strategic consulting.The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated.Position OverviewIf you're a dedicated IT professional who is passionate about delivering an exceptional client experience and helping organizations leverage technology to achieve their business goals, we'd love to hear from you!As an IT Solutions Engineer , you'll provide a combination of scheduled onsite support visits for your assigned clients and remote support for organizations across LMT's client base. Working as part of a collaborative team of experienced engineers, you'll deliver proactive maintenance and technical expertise while serving as a trusted technology partner to your assigned clients. You'll also act as a Level 2 escalation resource for our Service Desk, resolving complex technical issues and ensuring timely, effective solutions that keep our clients operating at their best.PerksLMT provides a very competitive compensation package which includes a competitive base salary, a quarterly bonus program, long-term incentives and a Comprehensive Employee Benefits Package.PTO: 18 days of PTO in a yearLMT contributes $900 a month to your Benefits PackageQuarterly bonus potentialLMT offers a company matched 401k plan, up to 4%, after 6 months of active employmentMileage and home internet reimbursementsCompany cell phone providedCompany paid professional development opportunities for professional certifications and soft skills trainingOpportunities for community involvementDay to Day Duties of the IT Solutions EngineerThe IT Solutions Engineer will have the opportunity to work with diverse technologies and solve complex IT challenges for LMT clients.Collaborate with the team to develop and implement IT solutions tailored to meet client needsProvide on-site and remote technical support to clients, including troubleshooting hardware, software, and network-related issuesConduct proactive system monitoring and preventive maintenance tasksAccurately document all client interactions, activities, configurations, and resolutions in LMT's PSA platformEnsure accurate client documentation by regularly reviewing and updating documentationRegularly communicate with clients on the status and resolution of issuesParticipate in the Level 2 support call queueRespond to ticket escalationsPrioritize and manage multiple service requests while meeting established response and resolution goals (SLAs)Stay current with emerging technologies through continuous learning and professional development.On-Call ResponsibilityPerform after-hours on-call duties on a rotating basisRequirementsMinimum five (5) years of experience supporting servers, workstations, printers and network switchesExperience servicing and troubleshooting: Microsoft Windows Server, Exchange Server, DNS, DHCP Server, SQL Server, and AD, 365 user, mailbox, and SharePoint accounts, Microsoft Hyper‑V or ESXi hypervisors, Microsoft Windows 10, 11, Microsoft Office SuiteExperience troubleshooting enterprise systemsKnowledge of VMWare and/or Hyper‑V a plusAbility to diagnose and prioritize client issues and properly manage client expectationsDemonstrated problem‑solving skills and critical thinking abilityStrong documentation habits and process‑driven mindsetCertifications: A+, MCP, MCSE, CCNA, and other related certifications a plusKnowledge of ConnectWise a plusAdditional Preferred SkillsExperience with enterprise backup solutionsExperience with SonicWallExperience managing Microsoft Azure Cloud Computing ServicesExperience supporting and administering Microsoft Intune , including device enrollment, policy deployment, application management, and endpoint troubleshooting.Experience supporting cybersecurity solutions while identifying and escalating potential security threatsWork LocationPrimarily out of LMT's headquarters in Pittsford, NY, with travel to client locations throughout the Rochester region, as well as a scheduled weekly onsite visit to the Buffalo area.#J-18808-Ljbffr