Industry: Pharmaceutical-Supporting Information Technology division
Hours: On-site 100%, M-F, 8am-5pm, OT/weekends as needed
Salary: Competitive Salary Package (eligibility for annual bonus, 401k, health/dental/vision)
Employment Type: Direct hire
Environment
This client is one of the world s leading suppliers to the pharmaceutical, biotech, and specialty ingredients markets. We create products that support a healthier lifestyle and enhance one s quality of life.
Job Description Summary
The Site IT lead is responsible for effective collaboration between IT and the business functions at the locations under their assignment. Ensure adequate, reliable and consistent IT services are delivered at the sites. Act as a key contact & escalation point towards site business leadership team for any IT related matters.
Understand and support the site business leadership team objectives and align those with our technology roadmaps. Partner with OT team at the site to ensure site IT operations run smoothly without any disruption to business. You will prioritize site IT demands in collaboration with regional applications and infrastructure teams; as per agreed governance process and co-work with Regional IT Security Officer to ensure IT security compliance.
Responsibilities
Accountable for the IT services at the site - Liaise with IT service delivery organization and Center of Excellence (CoE) leads to ensure IT service is delivered as per SLA to the site and continuous optimizing the site IT service efficiency.
SPOC between local stakeholders and remaining IT organization Single Point of Contact for any IT related topics at the site, Stakeholder facing role, establishment and management of expectations
Gather input on site specific requirements - Capture and formalize site specific requirements that are beyond standard global IT service and organize service get adjusted to meet site requirements
Ensure IT service SLAs meet site requirements Review adherence to SLA by IT service delivery teams (systems availability, delivery of support) and provide visibility to site leadership team on SLA performance, gaps, remediation actions taken
Ensure site follow defined IT processes and policies As representative of IT at the site, ensure that site leadership team take the required actions to ensure employees at the site adhere to established IT processes and comply with IT policies
Ensure site IT security compliance with global standard co-work with regional IT security officer to reduce vulnerability. Promote the IT security awareness on the site.
Coordinate demand for IT/OT services capture specific demand for IT and OT services, plan and coordinate activities for delivery of required IT and OT services
Technical Disaster Recovery Responsible for development and periodic testing of the technical disaster recovery plan for the site. Responsibilities in this area also include periodic plan refreshes as changes occur in the business or IT service provisioning landscape
Infrastructure Life Cycle Management Responsible for life cycle management of IT infrastructure required for business operations conducted at the site. The process includes maintaining an inventory of IT assets and managing risks associated with aging components. A critical part of this process is developing and sponsoring annual capital projects for equipment requiring upgrades.
Applications Repository Management Ensure local applications are reported and maintained in IT Applications repository database
Internal and Regulatory Audit Prepare and represent the site as the IT lead on regulatory inspections and audits. In the event of audit findings prepare remediation plan to address those findings.
Perform other duties as assigned.
Qualifications
Minimum bachelor s degree within Information Technology or related
Minimum 5-10 years in IT Management, Application and Infrastructure within a GMP (good manufacturing practice) or manufacturing environment. FDA knowledge or experience is a plus.
Operate as a self-starter, independently making decisions and executing initiatives with minimal oversight
Works in partnership as an active member of his/her team and 3rd party IT service providers
Proactively seeks to understand internal customer needs and requirements
Uses systematic approaches to ensure customer and IT key metrics are tracked and analyzed for continuous improvement
Responsible for managing managed services, external contractors and internal staff
Establishes and consistently delivers on service delivery and project KPIs and challenging goals for him/herself (and team)
Strong customer service ethic
Strong presentation skills and excellent verbal communication skills
Effective prioritization and project management skills-PMP certification is a plus
Ability to anticipate risks and devise solutions in the moment
Strong team leadership skills
Working knowledge of IT architecture, IT security, ITIL and IT governance